Customer Ratings & Reviews

I received excellent customer service and both of the employees who helped me at the till went over and beyond to make sure that I left the store a happy camper!

How can you go wrong with a bunch of geeks having your back when a tech problem arises.

Love re fast service and efficient whenever i need a service at this store

I will never buy any electronic over $300 without this protection. I have used it 2x on different laptops. If it can't be fixed they will issue a gift card to replace. Totally worth it!!!

The plan is good but it only replaces the tablet 1 time within 2 yrs. If it breaks the first time they will replace with a new tablet but you will have to buy another Protection Warranty. Only a 1 time free replacement

All the kids will love this tablet. It has everything they need. And most importantly parental control.

Note that bestbuy new repair policy is to send to microsoft v/s swapping for purchase price which is what they used to do. In my case had battery not holding as long of charge, so took in 1 week before expired. They sent unit out 2 weeks later they replaced with referbished older serial number unit. And that unit had a scratch 3/4" long in display. They sent it out a second time, and that refurbished unit with another s/n came back with battery that was also not holding up as it should. They finally said they would return my purchase price and write this one off as junk return. I then purchased the Surface Pro 9 which I am happy with and took out this Geek warranty again.

The agents was a great help finding what i really wanted for college for a good price too, also made sure my purchase was successful and taken care of even when it came from a different store.

I’ve always more than satisfied with the assistance I’ve received from the Greek Squad. When I decided to exchange the item I purchased, they were so helpful and assisted me in deleting my personal data and picking out a different product. No hassle & graft professional courtesy!

The main reason that I buy from best buy is this super affordable but helpful geek squad plan. I've never been let down. It also provides peace of mind for since most products only come with limited warranties, but by purchasing geek squad support, I know that I can get assistance somewhere local without having to pay out the nose.

I want you to buy service and they were helpful and explained what I was purchasing

They have always been fair and respectible. I will always go to them and purchase this on all my items.

They mount my tv and they connected to my devices thank you

I just got the warrenty for my electronics. I highly recommend getting the warrenty.

Very friendly professionals when I requested the repair service and instead they replaced my Samsung Galaxy Tab S5e tablet and gave me the guarantee as stipulated in their service manuals.

I had the same protection plan on my previous Surface. When the batter malfunctioned the protection plan replaced the unit with a brand new Surface. Could not be happier.

I always get the geek squad protection. It really gives you a peace of mind and they're so helpful with repairs or replacing the product.

This gave me the peace of mind I needed when I did my purchase. Luckily, no accidents happened, but it’s better safe than sorry, right?

They actually didn't ask any type of question when it came to getting the item fix and in my case exchanging it for a nother one i was in and out from the store in a matter of minutes and they also give me a reasonable price on a new device

I will always purchase the Geek Squad Support/Protection for my products, especially computer products. It is such a piece of mind to know my product is covered for repairs, remove viruses, or help with technology questions. The Agents at my local store are professional and always go above and beyond. Well worth the money.