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Customer Ratings & Reviews

Your price for this item is $463.99
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The comparable value price is $579.99

Customer reviews

Rating 4.6 out of 5 stars with 1278 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the 15.6" touchscreen, fast performance, and affordable price of this laptop. They appreciate its lightweight design and solid-state drive, which enhances overall performance. However, some users have concerns about the limited storage space, occasional Windows 10 issues, and inconsistent Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,278 reviews
  • Rated 4 out of 5 stars

    Works well has some weird quirks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has worked well for the most part for the past 2 years. It freaks out at times and acts weird, but I have found ways around most of them. The worst one is at times it suddenly freezes and won’t let you enter anything even though you can move the cursor around. The only way to unfreeze it is to undo last couple of things you just did or put the cursor in a blank space and hit delete or back space then put it back where you want to type and then it will let you type again

    I would recommend this to a friend
  • Pros mentioned:
    Solid state drive

    Rated 5 out of 5 stars

    Very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this to play games and surf the web. With the Solid State drive, moving from one program to another is effortless.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Nice laptop, fast and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to use laptop, just right for the house.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the money. Easy set-up and excellent for daily use after removing the unwanted "factory loaded" extras.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for my daughter who is in college. She is very satisfied with it. The touchscreen is wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Laptop Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop. It is what I needed!! It has a great touch screen. It has amazing image. The laptop is rapid. And I enjoy the touch screen!

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Perfect fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used it much but when I have it's worked fine for my laptop. It hold my charger as well. It's not very roomy.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Love the speed of my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first computer since my last computer was 10 years old it's amazing how fast my new computer is an easy-to-use

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Easy touch screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use touch screen and easy portable use. It did take a return and an exchange, but best buy was very responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with this purchase. It's fast and can handle multiple tabs open at once.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Great family computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the computer in a timely manner and it was intact. I had no problems in setting it up and getting my programs installed. It is fast!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous laptop was so slow took forever ever for it t load. This laptop is so fast, and was very easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Solid state drive

    Rated 5 out of 5 stars

    Great computer for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer with its solid state hard drive. If I need more memory....all I need is some flash drives.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight unit.Does the job I need it to do. Not a lot of storage space but can be upgraded. Only drawback is no easy access to battery..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is super fast, excellent, user friendly, cant beat it! And i love that this one actually came with disc drive!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an easy and practical Laptop, no heavy at all easy to carry around and fast, lots of memory and great image.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop by HP. Easy setup and multitasking easy. Being used for small business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice graphics, quick response time, average HP battery life and 12gigs of memory makes this a highly satisfactory notebook for the price

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying my laptop. It has nice features and it’s touchscreen. My favorite. I will be using for college

    I would recommend this to a friend
  • Pros mentioned:
    Solid state drive

    Rated 5 out of 5 stars

    Sleek and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great model computer for our staff, and the new look and solid state drive make it even better!!!

    I would recommend this to a friend