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Customer Ratings & Reviews

Your price for this item is $463.99
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The comparable value price is $579.99

Customer reviews

Rating 4.6 out of 5 stars with 1278 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the 15.6" touchscreen, fast performance, and affordable price of this laptop. They appreciate its lightweight design and solid-state drive, which enhances overall performance. However, some users have concerns about the limited storage space, occasional Windows 10 issues, and inconsistent Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,278 reviews
  • Rated 4 out of 5 stars

    Works great, except for the sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer worked fine, except there was no sound on either the internal speakers or with headsets. I tried every adjustment and contacted HP to download the patch, but it didn't work. So, I took the computer to the Geek Squad at Best Buy. The Technician had the sound problem fixed in a few minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Nice and Reliable laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value and features in this sleek with modern designed laptop, it is really fast due to 12gb RAM and SSD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a Desktop Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The desktop at work crashed and needed a replacement. After looking at the options, we felt getting a laptop would be the best choice. This one had more features than the desktop and the portability was a plus. Good quality and easy setup. I like the number of port it had and made connecting a USB hub to it a breeze. The screen is good resolution to work off all day.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Easy to use, great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's exactly what I needed and more. It's light weight and just the right size. Lots of features and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer I use it for my online classes. So light weight easy to carry around and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always had a toshiba laptop. Wanted something you could use with touchscreen. Easy transfer from old laptop

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this computer!!! It is incredibly fast and super easy to use. Great value for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Laptop for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the money. Purchased this for my daughter as she just started college. She has nothing but good things to say about it.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Love my HP computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed and portability of my new computer, and especially love all the help the Geek Squad has given me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited 4weeks to get this as i waited for the price to come down after the price went up after the first week of viewing this laptop. It was worth the wait. I got a bundle with word and Geek squad protection. Thus machine works as expected, efficient, quick, lightwait and sleek. I got this laptop to replace my 25 year old hp desktop that served me well until she turned over and died. The only problem I had was that it didn’t come in a different color .

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    LOVE THIS NEW LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE SPEED AND GRAPHICS ARE AMAZING. THE SIZE OF THE KEYS ON THE KEYBOARD MAKE IT SO MUCH EASIER TO TYPE WITH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love, love, love this laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for quite some time. It has everything I want. I can play movies and dvds (yes, I am old fashioned); I can watch YouTube to my heart's content. I can write documents and email them or print as needed. I am not a gamer, so that's not important to me. A great workhorse of a machine that lets me write in multiple languages with a click. I would buy it again in a heartbeat!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Screen gives an excellent clear picture with great color. Computer is fast, great for students.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Best laptop I had yet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is the best one yet. Its fast, none of that lagging like with my other laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Fast, easy to use laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get started and connect to all my other devices. Fast internet connection and great screen display

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    like the touch screen feature makes use easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the screen is large enough to see all the pictures easily, the touch screen makes life so much easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance laptop for the price. Looks nice. The only downfall is the seems to always be on blast.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    She loves this laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter for her birthday. She loves it. Plays Sims4 on it for hours and occasionally does homework too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for grandchild.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the laptop for the grandchildren to play SIMMS 4 on. Appears to work out ok. Too soon to tell.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for office and home work. Little heavy in weight but overall a good deal looking at the price.

    I would recommend this to a friend