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Customer Ratings & Reviews

Your price for this item is $463.99
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The comparable value price is $579.99

Customer reviews

Rating 4.6 out of 5 stars with 1278 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the 15.6" touchscreen, fast performance, and affordable price of this laptop. They appreciate its lightweight design and solid-state drive, which enhances overall performance. However, some users have concerns about the limited storage space, occasional Windows 10 issues, and inconsistent Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,278 reviews
  • Rated 3 out of 5 stars

    A little disappointing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been mostly good, however the battery life has quickly died over just the two short years I have owned it. I don't keep it plugged in all the time, but it already has so many issues with the battery that the battery needs to be replaced. That is the main disappointment about it. This laptop is also not compatible with all Adobe products. Mainly AfterEffects and other products used for editing videos. On the upside, I enjoy that it is touch screen.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not to bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a hard time with theSe new computers, I’m a xp favorite, one click and it brings up everything. I don’t like everything on the home screen. It’s a good product just not my favorite

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the HP laptop I purchased at Best Buy and particularly the fact that your company made good on honoring the Labor days lower sales price difference that occurred four day afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop because my ASUS was giving me a hard time with EVERYTHING! Needless to say, I have had no issues with anything at all with this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hardly a tech savvy guy. This computer has accomplished linking to our office network and processing info quickly. So far exactly what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer does all you'll need and more - as far as gaming I couldn't answer that, I didn't get it for gaming but for everyday and work related needs it fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is awesome! It’s sleek, love the cover for the keyboard. The keys are very comfortable tub use. It’s lightwei, yet has a large screen which I love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very excited about my new laptop. I've been wanting one for a long time and finally I got one. It does everything I needed it for and it's Super reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop w/Windows 10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP laptop was easy to change desktop to make like Windows 7. Upgrade to Microsoft Office 2016 was easy and install other software on computer with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for a Great Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this laptop for my 9 year old son for a typing class 3 months ago. It is a great laptop. He uses it every day and we have had no problems with it!

    I would recommend this to a friend
  • Cons mentioned:
    Windows 10

    Rated 3 out of 5 stars

    All good so far except for WI Fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed . Sales person outright lied to me about WI FI . Said it had 5G capability. It only has 2g. Much slower. Hate Windows 10

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Need more practice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could use a lesson or two to feel more confident with my first laptop. I also wished I bought a smaller machine. What I like is I can watch TV and be on the laptop at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for our son for College and he has told us this is the best Lap Top he has ever had. He has had no issues with it at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use- more features than I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was recommended to us by an IT professional based on our intended home use, the available features and a modest price. it performs as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great school Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is everything it was advertised to be and so far very reliable. Lately it’s hard to find a new laptop with a cd drive, but this has it and more!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Granddaughter loves it uses it for school

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my granddaughter works great for school she also uses it for entertainment it is in constant use since purchased has no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to my husband that needed something he could use right away for a deadline. Easy to use and geek squad got it all set up for him same day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for office and personal use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for day to day office work and it does just that. Excellent for surfing the web and office tasks. Great price for a very good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Lap Top for my hobby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work well for my embroidery design application. The Lap Top allows me to create individual designs to download and use on my embroidery machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Serves its purpose well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has been great for my use. I am a college student and use it for basic purposes. It does what I need it to do. Great buy for the money.

    I would recommend this to a friend