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Customer Ratings & Reviews

Your price for this item is $463.99
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The comparable value price is $579.99

Customer reviews

Rating 4.6 out of 5 stars with 1278 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the 15.6" touchscreen, fast performance, and affordable price of this laptop. They appreciate its lightweight design and solid-state drive, which enhances overall performance. However, some users have concerns about the limited storage space, occasional Windows 10 issues, and inconsistent Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,278 reviews
  • Rated 3 out of 5 stars

    Not compatible for 5 ghz internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer works excellent but the fact that it is not compatible for 5 ghz internet is so bad that I cannot recommend this product. I can not connect wirelessly to any cable internet. If i would have noticed this before i would not have bought the computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was used to replace a fleet of work laptops and it turned out to perform great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good computer for a great price. It meets all my needs. I would recommend it to others.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    No advertisement of wifi capability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this laptop in July no one told me the specifics of it. I open it last night and I find out that I can only access the 2.4 GHz channel and not the 5 GHz channel. There is a huge difference in internet speeds between the 2 channels. I decided to call the store and see if maybe I could exchange it because no one told me of this lack of feature in the laptop but they said they can't do anything for me. It is very disappointing to pay $600-$700 for a laptop and it wouldn't have the ability to use the 5 GHz wifi channel. You would think that paying that price for a laptop would give a simple feature like that but apparently not. This is something that the sales associates should notify the customer before buying the laptop because that is a very important feature to have. Now I'm stuck with this laptop that can only get up to 30 Mbps. Thanks Best Buy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice laptop with a good price, I bought it for my girlfriend’s son and he was so happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son for school. Awesome for everything! Should have gotten one for myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is still working fine. Never had any problem still now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this almost 2 yrs now and it hasn't slowed down yet. Lots of storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast with ssd drive. Not crammed with bloatware so easy to get functional like I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the laptop for schoolwork and other job duties and it's working amazing so far I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to get started

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been fighting with my old laptop and this one is so user friendly I absolutely love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no problems so far everything is workering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the way laptop comes on and hard to maneuver threw the screens. to complicated .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for first time user my daughter loves the laptop good to go right out of the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop to own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop. It is capable of handling all my needs I would highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Solid computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer, like the touch screen, disappointed with the total memory though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boots up super fast. Not a big fan of the 1TB drive being on a D drive. C drives fill up fast. Still recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for High schoolers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is very happy with the laptop! It satisfied every thing he needs.Highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well, love it. I purchase this same one every time. Just great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use my laptop for simple things. FB, email, pictures etc. As far as what I use it for it has been excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Laptop ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. Good touchscreen. A bit heavy. A bit hard to right and left click.

    No, I would not recommend this to a friend