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Customer Ratings & Reviews

Your price for this item is $463.99
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The comparable value price is $579.99

Customer reviews

Rating 4.6 out of 5 stars with 1278 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the 15.6" touchscreen, fast performance, and affordable price of this laptop. They appreciate its lightweight design and solid-state drive, which enhances overall performance. However, some users have concerns about the limited storage space, occasional Windows 10 issues, and inconsistent Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,278 reviews
  • Rated 3 out of 5 stars

    Great for anyone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is overall good, but some of the updates it had caused more issues than helped.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good starter for college freshman.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is good for a college freshman, but the disc drive will not play blu ray.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldnt turn on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing webroot and fully charging it would not turn on. I returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased as a replacement..seems to be a good decision at this point

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer worked well for my needs as a student and general use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good laptop for the price given and specs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Functional laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has all the basic features for every day use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok but not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen flips upside down numerous times when turned on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Perfect for school, a little big to carry around.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Low quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very low quality. Good for children or the elderly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, but nothing special in terms of features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    wanted a laptop with more memory -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted more memory & CD, camera card slot - not much

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok for a basic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    basic laptop computer meets my needs for home office

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many programs I use aren't installed, have to buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    computer is just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The on button takes a couple times to push to actually get the computer to turn on. To conference a call the camera is really really fuzzy. The battery life is not even 8 hours. Sometimes the mouse will jump all over the place for no reason at all.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great name, VERY slow computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look, feel, keyboard are all great! Sitting and waiting for the computer to figure out how to open Word or Excel, horrible! Absolutely the slowest, laptop I've ever owned. Put it on shelf after a month.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Sound issue

    Rated 1 out of 5 stars

    Don’t buy HP. Sound doesn’t work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bout my computer 2 weeks ago. And all of a sounden the sound doesn’t work. Don’t buy a HP laptop!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thrilled with this computer,has some great features if it would work right.I am not very computer savy,but it should be easier to use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    slow ... turtle power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure about this computer. It looks nice although the response is glitchy and slow. I would not recommend this laptop to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Has too many glitches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Dell laptop and it burned my lap. The person on the phone from the Geek Squad said to return it immediately. I switched it for the same Dell model and it burned my lap. Took it back and chose this HP. It has so many glitches that I'm going to have to take it to the in-store Geek Squad, one problem at a time, because it will take so long for them to straighten things out. At least it doesn't burn my lap.

    No, I would not recommend this to a friend