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Customer Ratings & Reviews

Your price for this item is $423.99
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The comparable value price is $529.99

Customer reviews

Rating 4.4 out of 5 stars with 738 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the large screen with great clarity, easy setup, and affordable price as positive aspects of the laptop. However, they express concerns about the keyboard lacking backlighting, limited battery life, and durability issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 738 reviews
  • Rated 5 out of 5 stars

    The voice setup was very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using computers over 35 and I'm not computer savvy. I enjoyed the step by step instructions that didn't allow me to make mistakes. I have to take time to get to know my new friend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this for about 2 years now and works fine. The on off button is sensitive so its easy to turn off by hitting it but no big issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all this computer is fair for the price. Thought it was a bit slow on boot or startup border line easy setup. Let Geek Squad set it up fpr you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd HP laptop computer. I have always had good luck with HP and this laptop is no exception. It has good processing speed and great HD.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok but slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased to work from home. Takes a long time to start up and get going. The screen is nice and big will see how it holds up over next 3 months

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a HP laptop for about 4 years and it has done a great job, so I am hoping this one will be the same. My husband uses this one everyday. jodi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my mother. She seems to be doing ok so far, with it. It seems user friendly but she is still adjusting to windows 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice for non-gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for photo editing, Office 365 product usage, hobbyist applications and some games. I mostly use to edit photo content and create photo albums and other media for hobby usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop with big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old laptop for 25 years and it was hard for me to pick out a new one. The salesman explained all the various features and I chose this laptop. It is an excellent product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    always purchase hp computers and they never fail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would buy from Best Buy Again - Geek squad is the only way to go for computer cleanups etc. Everyone should have a contract with Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went ahead and gave this 5 stars, but really wanted to give 4 1/2 because there is no place to plug in headphones. Otherwise, great laptop and meets all my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for those familiar with HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is sleek and slim, not too lighweight because of the screen size. I like it's version of "Siri" which is Cortana. It's quick and quiet. Lives up to my HP standards.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    17.3" Laptop - Intel Core i5 - 8GB Memory - 1TB

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 17.3" Laptop Intel Core i5 is an okay laptop. We use it on Ubuntu and had to replace the wifi card because the one shipped with it is not compatible with Linux. Laptop is slow to a Dell we purchased at the same time. If we had it to do over again we would have purchased 2 of the Dells. We have already had to repair a broken hinge in the screen.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good upgrade / update laptop to replace an older product. Still seems a little slow to load programs, but once opened works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my laptop.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would use my new laptop as much..works great with a wireless mouse. Battery life could be longer but I would buy the same type again...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the HP 17 for gameing it has done well with 2 large downloads I have for the online games I play .Armored warfare & IMVU

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it as a backup to my deck top in my office, it has covered me through a few power outages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my HP laptop. I feel it was a fair price. Best Buy and HP are very good companies. I buy all my electronics from Best Buy. Wonderful customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my wife to do the bookkeeping for our business. It's a great computer for business and checks off most of the necessary technology options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast processor, great for a first laptop for college or pleasure. I take it with me everywhere. Definitely has great color and graphics as well.

    I would recommend this to a friend