Customer Ratings & Reviews

Great team at Port Charloote. Truly care about what they do

Installed my speakers in my car. The wiring is well hidden as if there’s nothing installed 5 stars

The install was ok. The technicians are polite. I would prefer one tech over the other. It was frustrating that the amp and sub stopped working after a week of use. I had to go back to the store to talk to a representative and schedule an appointment to have them look at my speaker. I hate that the store has no direct number and I have to call customer service center or go into the physical store to talk to a rep. After review, the connections to my sub and amp became disconnected. I did not touch or move the connections and they were hidden from view. Then, one of my door speakers stopped working or never worked. I assume it initially worked unless the tech was not thorough with the post inspections. Had to go back a third time. One tech told me that the door speaker sub was blown. I started a RMA for through the company I purchased the speaker. Then, another tech found that the same speaker that stopped working wasn't crimped properly and the wiring was coming out, as he was going to remove it for me. It was an inconvenience to drive back to the shop to have them look into issues that were either overlooked or not completed properly. Not to mention that one of the front speakers started rattling. The one tech told me that it was normal, and another tech double checked for me. He found that it was due to the wire harness being to close to the frame and resolved it with re-wrapping it with cloth tape and setting it further back in the door. I wish that the install was a one and done deal. I worry if any further problems occur in the future.

The 10-in subwoofer it's a very good purchase great base

Awesome above and beyond knowledgeable service. Would highly recommend

Greatest techs anyone could search for, communicative, knowledgeable, experienced, and efficient.

Duwain and company are fantastic at the Burlington NC store! Very personal and will install with diligence, knowledge and car of your vehicle. Best group of installers I’ve ever worked with and I’ve had different things installed in my vehicles since the early 90’s. :)

Nice service, i had some issues but they checked my car again.

My son purchased his new car and wanted his stereo upgrade installed amd after experiencing the service on a different occassion with Installer (JONATHAN) We had the pleasure of having him install my sons stereo amd as always, such a pleasure to know that our car stereo was installed by a professional and courteous person as Jonathan is and has been from previous experience with him. He reached out to is after the COVID LOCKDOWN and let us know we could come in for our appointment once BB open again. We just want to say thank you for keeping Jonathan as an employee of yours, his service is absolutely wonderful and pleasurable. Thank You Michelle

The guys that installed the stereo equipment; did a great job.

The staff was very helpful pleasant and the work was and is correct.

Excellent customer service. Very professional, knowledgeable and polite.

Tony did an amazing job and the craftsmanship was outstanding, thanks again & I will be back with my next car

Amazing service in the car audio installation bay!

Amazing service! Very knowledgeable and did an amazing job with the install

The agents installed my subwoofers and amplifier in my vehicle very quick and neatly!

I appreciate these gentlemen in the New Orleans store for taking care of my sons car audio need and doing the install!

Easy to schedule, smooth installation, turned out great!

Install guy was nice and apologetic. I had a newer vehicle and he said all the info in their system was wrong. He tried to run the amp off of the rear stock sub but it didn't work. He ended up taking signal from my rear speakers instead of running RCAs to the front. I definitely lost some low end out of my rear speakers. Wish I could of just had the RCAs ran to the front, my stereo would sound much better.

Rob and his team did an amazing job installing all of our new stereo equipment in my sons truck so he could leave for college. Really appreciate the last minute support, attention to detail, and awesome sounding system. Highly recommended.