Customer Ratings & Reviews

We always get our electronics from best buy. They have the best warranty for electronics we have yet to find. Most warranties will not cover accidentals on items such as screen cracks or drops and water damage ect. Best buys warranty does. We haven't had to use the service were normally pretty good with our electronics but were very worried getting the new Nintendo Switch as all new systems can have flaws and issues. It will be much easier working with Best Buy if something goes wrong than with Nintendo after seeing others issues with dealing with Nintendo. Not only do they usually carry anything electronic that we want but they will price match competition as well. And you get points to redeem for gift certificates. Stack those with credit card incentives weather using best buy or your choice of others. You could get a good amount back. If your going to spend the money anyways might as well get points on the purchases and protect the items with good warranty.

Hopefully it covers what the customer service says. Just waiting to see.

Haven't had a need to use the extra service yet. But it is good to have peace of mind because the game console is used by kids who may not be very careful with it.

This game was a gift to my son for his birthday and the protection plan was a great addition to make sure he can enjoy it for years to come!!

I would always recommend getting the protection for any gaming system and not just the switch 2

Best products hamdsdowm replaced whole table and gave money.

Great team of guys worked hard and very polite and got the job done

Great protection for my new device. Thank you Best Buy employee for recommending it.

I always add geek squad serivice to all my product they are super helpful and friend and time I’ve ever needed assistance

GOOD CUSTOMER SERVICE QUALITY I HIGHLY RECOMMEND TO ANYONE LOOKING FOR EXCELLENT CUSTOMER SERVICE

They always do a great job. Went above and beyond to fix any issues.

Great service program, have used it a couple of times in the past and never had any issues! They are very knowledgeable about the service provided. If the insured item is no longer available, they give you credit for the value amount! In most cases you get a newer version!

Great customer service very helpfully and understanding

Love the new switch 2, bluetooth compativle and way better graphics

Best warranty experience I had with geeksquad. Best Buy has made a good investment with working with geeksquad

The 2-year accidental Geek Squad protection plan is music to your wallet if you (or various family members) go through earbuds more often than the car gets washed! The earbuds we prefer cost between $20 and $30. With regular (daily!) use, those delicate wires just give out within 8 months to a year. With the Geek Squad protection plan, you just take the dead ones back to the store and exchange them for new ones--that's sooo much better than paying another $20 - $30 when you have several family members to buy for. Yes, we could buy cheaper 'buds, but the sound quality just isn't the same--especially for the audiophiles in the household. I don't buy protection for my personal pair because I just don't use them often enough (I've had the same pair for over 2 years), but for the rest of the family, it's a no-brainer.

love it I will never not have geek Squad when I buy items.

Worth the extra money! Main reason I bought from Best Buy!

I would definitely recommend the insurance. I am gladly that I purchase it.

Great price for protecting such an expensive product.