Customer Ratings & Reviews
- SKU:
- 5624219
User rating, 4.4 out of 5 stars with 230 reviews.
4.4(230 Reviews)- 3 Answered Questions
Customer reviews
Rating 4.4 out of 5 stars with 230 reviews
(230 customer reviews)to a friend
Rated 1 out of 5 stars
Watch out, something has changed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the past, I could walk in and make use of the "Geek Squad Protection". Lately, this has been nothing but a major PITA. And when it's time for the local store to actually *do* something, 9 times out of 10 they tell you to call the 1800 number. Shoot, if I wanted remote support, I could buy from Amazon. The entire point of me paying for geek squad is for local people support. What I've noticed while standing in line: - customers shocked the product isn't going to be replaced, it's going to be repaired. Begin stare down. - customers receiving swaps from the floor that don't match what they bought. - wait times have gotten so long, you better have an appointment The poor service has reached the point where I doubt I'll buy GSP for anything ever again. I'm balancing risk vs. hassle. I'd rather take the risk.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't make sense
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a two years protection plan for a phone. After a year my phone overheat and geeksquad told me they don't fix LG phone and LG company Will replaced my phone but I have to pay $80 and $100 for the geek plan. So it cost me $180 to get my phone + interest on credit card. Current phone price $200... Yes, I might have save $10 but I would have rather just buy a new phone myself and avoid the headache of dealing with Geek Squad and making me believe they take care of everything if something breaks. Big lie. Not worth get a plan for a phone.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. Geek Squad Protection can definitely add some value as it protects your devices in the event of an accident. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get a working replacement phone right away. For support with this, please give us a call at 1-800-GEEKSQUAD or 1-800-433-5778 so that we can look into this further.
Rated 1 out of 5 stars
Geek Squad knows nothing about this phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both times that I have taken my phone in, they have not been able to help me. It seems the money spent on this protection plan is only to replace the phone and I have to do all the work. Not sure I would buy a protection plan for a phone from Best Buy again.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad doesn’t cover anything. Paid 125 and they give me excuses. Called 1800 number and was told it’s covered. If they can’t fix it they have to replace. Back at the store with stupid agents. Stupid is being nice. I have more words but I’m done. Don’t waste your money. I didn’t want to use a star
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm certainly disappointed to hear that your coverage wasn't everything you were looking for and I'm wanting to see if you're able to get a second diagnosis by returning to another store, or by calling us over the phone at 1-800-GEEKSQUAD. Although I cannot promise a different outcome, I do want you to have a second diagnosis if you're not in agreement with the initial diagnosis.
Rated 1 out of 5 stars
Do not buy waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman told me that the protection was for one year and if anything was to happen to phone I would get a new one at the store all lies they want 200 service fee I will not shop at best buy any longer Amazon from now no out
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Stavs – The service fee should have been listed on the paperwork you were given at the time of your purchase. I apologize if the existence of that fee wasn’t made clear to you. Please review the Terms & Condition of your Geek Squad Protection Plan at www.geeksquad.com/terms, and reach out to us at 1-800-GEEKSQUAD (1-800-433-5778) if you have any questions.
Rated 1 out of 5 stars
Better with Nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plan was 200+ for 725+ phone. Service fee to fix phone is additional 150+ (the + is taxes). However the cost of a new phone at time of repair (one year later) is 450. 350+ to get phone fixed/replaced or 450+ for same phone new. So plan saves me 100 on out-dated phone.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello ThisIsMe – Thanks for your feedback on the value of our Accidental Geek Squad Protection Plan for your phone. We really appreciate you taking the time to share that with us. It helps us make sure that we’re providing services and plans that make financial sense to our customers. I hope you’ll continue to pick up Geek Squad Protection plans on future products you purchase from us.
Rated 1 out of 5 stars
Warranty is not worth buying.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Galaxy S7 Paid $150 for warranty and $150 deductible to replace a phone and receive a replacement phone with a battery that does not hold charge. Warranty is not worth buying.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Samsara – While there is a service fee for replacing a phone under our Geek Squad Protection Plans, the replacement phone should have a working battery. Please give us a call at 1-866-205-4388 to see if we can get a replacement device sent out to you.
Rated 1 out of 5 stars
WHY purchase this service and you still have 2 pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took my moto phone in to store only to be told that i would have to PAY to have it fully checked? whats the purpose of buying Geek Squad protection if the Geeks in the store cant help you
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad member for years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new changes in geek squad for cell phones, especially prepaid cell phones, is unacceptable. The return should be as before unlimited. Especially since the phone has to be paid outright. The no return after 14 days is outrageous.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no point in purchasing a GEEK SQUAD PRODUCT REPLACEMENT PLAN, cost you more to replace it than buying a new phone out right.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The associates at the store were very unhelpful. After weeks of waiting on a replacement they sent me a virtual gift card. Wouldn't even return my money. Forced me to shop with them after terrible experience .
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection was cancelled before my first year was up due to replacement phone was not available. Will NEVER buy again and advise everyone else not to waste their money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone broke 2 weeks ago
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for the rapid replacement still hasn't came now 2 weeks ago. Was told at store it would take 2 or 3 days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service and terrible plan. I world never recommend this company or Best buy.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm sorry to read that you were left feeling this way about our Geek Squad Protection Plan. If you have any questions in regards to your plan, please connect with us at 1-800-433-5778 (1-866-205-4388 for Loss & Theft Claims). In the event that you are in need of a copy of the Terms & Conditions for your Geek Squad Protection Plan, please visit us online, here: https://goo.gl/cDfRu9.
Rated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to pay deductible to replace the phone that I had less than a week that broke
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks you still have to pay 200 bucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think this is wort to pay, you stilll have tonpay 200dllsl
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read your receipt be for leavimg store. I wont trust best buy again.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Read the fine print
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Blackberry Keyone from BB in September. Recently I have been having issues, so opened a case with Geek Squad, since I bought the extra protection. The plan was they would send me a replacement phone, then I would send the phone back. A day later, I received an email saying they were unable to replace the phone and they would present me with a gift card, so I could go purchase a new phone. I received the gift card, but only for the amount of the phone, apparently the warranty doesn't transfer nor do you get refunded the portion that isn't used. This leaves me questioning the point of paying the extra money for an extended warranty, when the company might not be able to replace the phone, then tells you that you have to pay the warranty in full again, "because its in the terms and conditions". So, just be mindful, that if they can't replace your phone, you will have to buy the warranty all over again. And for them to tell me its a better deal? I definitely have to disagree there.. I would rather have a replacement phone and save a couple hundred bucks. My bad for not reading the fine print...
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend