Customer Ratings & Reviews

My laptop broke and had physical damage. They couldn't fix the issue, but reimbursed me as per our agreement. No regrets and it was well worth it for the protection, especially for products like expensive computers or laptops

It pays to have the warranty ' we got the more expensive one ' that covers the phone no matter what even if it's lost or stolen !! You have to have a phone that costs over I think $1200 for this warranty ' but they do have other warrantys for less expensive phones also , just the lost or stolen is not included & it's cheaper to pay up front then monthly

Since I bought my 1st computer with Geek Squad Protection, I have never regretted it. Life has unexpected things that happen, and this is a very small cost for a feeling of security that anything that may happen, whether it be a factory issue, or an accident your equipment will be repaired or replaced. I have both 5 pieces of equipment form Best Buy, and I always get the protection!

The protection plan does what it's supposed to do - replace a phone when it's broken. The only negative is that even with an appointment, you still wait to be serviced.

Did I really need to buy this protection… only time will tell. Do I feel better for purchasing… I suppose. (Bought for a cell phone being used by my kid. I’ve purchased the protection before and the replacement was pretty straight forward.)

The agent was very helpful explaining how to use the credit that got applied to my new order once my item was returned

Went in store to buy a phone. Clean store. Friendly staff. They didn't have the phone I wanted on display. It was good that I looked online, first. They quickly retrieved the phone from the back.

Geek protection is the best I had in all my electronics

The agent took time to let me know what they could do and how they would handle it

I purchased the Geek Squad Protection Plan for my cell phone never thinking I might actually need it. However, I was so glad to have it when my phone developed a screen problem and the Plan took care of it. I did have a deductible, but still saved a lot of money.

Geek squad is actually worth having, especially if you like to be ready for anything. I've dropped a phone before, had a defective phone that was really hard to tell unless it happened again etc this service has been good to me

So glad I had this protection! The wife and I went on vacation to Central America, and as soon as got there her phone shorted out. Although, she had to go 7 weeks without using it, Best Buy replaced it, no questions asked, after determining it had no repair.

After purchasing my new phone, I added on the 2-Year Accidental Geek Squad Protection. I haven't needed to use it yet, but it's a secure feeling knowing that if my phone has any issues (including a bad battery), Best Buy is there to repair it. I've had extended warranties with BB in the past and it helped replace a broken dishwasher at no cost. A great security blanket.

Had to make a claim on my phone when the towers stopped working. Went in and the guys had it taken care of in no time! Thankful for this protection

Just get geek squad insurance it's 100% worth it don't waste your time getting anything else. You get replacements right away couldn't be more helpful.

not needed to make a claim on damages but I've had a great experience w/extended warranties in the past and I trust the Geek Squad brand for the most part. Well worth it for fragile items w/ a decently high cost.

Needed my computer screen repaired. Streamlined process, got back relatively quickly, but definitely much too expensive

Bought my pixel 6 pro unlocked and love best buy offers a monthly option for a protection plan. Had it on my last phone too. Had an issue with the old note 20 ultra and they handled it quickly and treated me good.

I bought this plan without thinking. This plan is to replace my phone if anythong happens to it. But, they give you a refurbished phone. The last time i had to buy a new phone. The refurbished phone didn't work properly.

Glad I bought this. I always pick the warranty because things break down.