Customer Ratings & Reviews

it is still in the package in my work bag so no damage will happen to it

Worth the value. Used it to replace a broken phone and no need to spend lots of money on a new phone. If your phone is easily broken, recommend you buy it for safe. And the Geek Squad service is good to help you replace a broken phone.

For all of us and I will make money on our trip and we can go over the details on our trip and get it done and get it done by then and we will get you the most recent version to send to you and Pods for me and Pods is an awesome time for me to get out

Excellent phone. Love the camera. Takes perfect pictures at night.

This coverage is not only good for a year but covers everything that the manufacturer does NOT cover. So, when you have a comprehensive service plan, you can feel safer.

Bought this coverage when I bought new cell phone for my son. Eventually he accidentally dropped it and the screen shattered even though it had both a case and screen protector on it. I made a claim and after paying the reasonable deductible, a new phone was over-nighted to us and I then sent back the broken one. Very easy.

I got this hoping I never have to use it! If something happens to my phone, I want to be able to take it in and speak with a real person.

It happens. Once every ten years or so you will either lose your phone or have it break for some reason. This is great in that it covers full replacement and if they don't have one in stock they give you the monetary equivalent in a credit. I would hate to buy a phone and then have something happen to it a few weeks later so it is worth every penny.

This monthly accidental Geek Squad Protection for my cell phone, people thing who needs this, it is pricey but as I have said in previous reviews so is your phone, I have used this at least once, the only problem I had with it was that the deductible used to be $100 now it is $200.

We had an issue with a newly purchased phone. The screen would only open halfway and they swapped it out no problem. It took very little time and the person we spoke with was extremely nice and helpful.

Agents in the past helped to place new glass shield on new cell phone. Did a good job!

If they had theft protection then I would never need anything else. Best Buy has the best policy for their protection plans. I have ear buds that have broken by my mistakes. They don't make fun of me, or give me any excuse. They just replace my item and charge me for a new protection plan. Thank you to the HARD working staff of BestBuy.

I am so glad that I pulled the trigger on the geek squad protection .I drop my galaxy s21 ultra and it would not come on and i took it in to get fixed , found it was d.o.a so by having the geek squad protection I received an full refund.

My zfold3 broke down (front screen) and payment this protection was the best i did since they send me a gift card to buy a new phone so i got the latest. Thanks geeksquad

Unable to hear others on phone call, Geek squad verified issue, gave me gift card for price I paid for phone, and transferred all info over to new phone for me ...

Great that you have this service but would have been better if offered when purchased. I went back later to purchase the insurance from Geek Squad. And only after receiving an email suggesting I do so. Would have saved me time better used on other things.

I am a tech Warranty advocate. Especially Especially in regards to Best Buy Warranty. I have utilized this many times, over the years, from Best Buy and have had very favorable experiences. Especially with their new Total Tech, that they are now providing, This is an incredible improvement/bonus.

Geek squad protection is always awesome. The only question is, is it worth it for the product you're buying at the price they offer. some things if I break them I break them and it's my fault no big deal. other things it's definitely worth a hundred bucks to ensure

I always get the extended warranty when I purchase anything from Best Buy it really comes in handy you never know when you might need it I get it for all my products

It guves you save heaven to live tension free and use yoir phone. Service is great and best buy is one stop solution compared to original brand