Customer Ratings & Reviews

I bought the “excellent” option for this. It says it comes with original box and paper eork for the excellent option. I didn’t get anything. The controller had a few scuffs obviously was not expecting brand new. No complaints on the controller it’s self just wanted the box! But thats ok anyways!

I buy the Geek Squad Protection on literally every item that offers it. Using the warranty is always a seemless process and I much prefer working with people at Best Buy in person than attempting to contact any sort of brand over the phone/email and praying for a response.

It is always a good idea to buy the extended warranty. The only thing I don’t like about it is you have to purchase the warranty a second time once you return an item. It should be valued no matter how many items you return until the term expires.

These agents are real and are willing to help and accommodate your needs. I know when I bought my membership I took my computer straight to Geek Squad. They rectified the situation with my laptop. They also installed 24/7 technical assistance! Anyone, who knows taken a laptop to geek squad should know the prices. Total Plus Membership gives you free assistance 24/7. Thanks Geek Squad!..

For the price its worth buying a few for your equipment. I own 4 of these now and wouldnt go with any others , unless im looking for strict mechanical. Great range and just works

This service provides such great value and it was kind of a no-brainer. I applied this purchase to cover a Xbox series X controller and I went in today and said that I need help with the "Replacement Claim". Super simple and I was in and out with the new controller in less than 5 minutes.

The 2-Year Accidental Geek Squad Replacement plan is an excellent investment for protecting your electronics. It offers peace of mind, knowing that if anything happens to your device—whether it’s accidental damage, spills, or hardware failure—you’re covered. I purchased this plan for my TCL 50" Q5-Series TV and PS5 Slim Console, and it’s been a lifesaver. When I accidentally knocked over my TV, causing a crack in the screen, Geek Squad processed my claim quickly and without hassle. The replacement process was smooth, and I didn’t have to worry about expensive repair costs. The plan is especially worth it for high-value items like gaming consoles and TVs, where repairs or replacements can be costly. The coverage is comprehensive, and the customer service team is helpful when filing claims. The only minor downside is that the plan adds to the upfront cost of your purchase, but considering the potential savings in case of an accident, it’s well worth it. I highly recommend this plan to anyone looking to protect their electronics from life’s unexpected mishaps.

This controller feels amazing to use. The back buttons and trigger stops make a big difference, especially in fast paced games. I like being able to set up different profiles and switch depending on the game which makes it super convenient. The build quality feels solid and premium. The only downside is the battery dies quick, but the charging cable is long enough so it has not been a big issue. Overall it is expensive but you can tell Sony put a lot of thought into it.

I love that you can get this option and have it just incase anything happens to the product and they are amazing at helping with any issues you have I absolutely love using the geek squad service

This protection was bought for my son's Xbox series X controller which provides for free replacement once he breaks it which always happens so protection is a must can't live without it for kids under 12

That's why I love to buy from Best Buy every where yiu go they offer yoh 1 year warranty. Best Buy offers you 2yr warranty. A great Purchase.

Got this for my PS5 duelsence esge replaceable joystick, so I expect to make great use of this service with the eventual stick drift.

The protection plan was exactly as advertised. I brought my product back and they gave me a new one. No hassle.

Greek Squad is exceptional good for seniors or if you are not experienced in your electronics. Your repairs are done with care & warranty

Geek squad will never disappoint, no matter if its help with a computer, replacement or just questions regarding your tech, they got you covered. I always get my things covered with geek squad protection.

My son was very happy to be able to get this coverage for his stuff.And he really appreciates the option.

I bought this for my dad for christmas. He loved it! Says its much better than his last gaming keyboard

Always helpful when you need them in a pinch. I had issues with my battery in my laptop and they were able to get it replaced quick and easy.

Comes in handy in case your electronics need to get fix and always available when you need them

I love being able to get the service and use it when needed it comes in handy so much and they are so helpful and nice and useful I love it