Customer Ratings & Reviews

I got this for my Son for his new controller ,its only been a week ,so thank God I havnt had to use it!

Sleek design fits well on the desk plenty of room to work around.

Got this for my PS5 duelsence esge replaceable joystick, so I expect to make great use of this service with the eventual stick drift.

I think I got this for my Xbox controller so when the stick drift hits I'm turning it in

I always get the geek squad to help with troubleshooting and repair. I would definitely recommend.

Easily replaced my controller when it broke. Got a gift card to get a new one instantly

Works great I’m very pleased with the product. The keyboard and mouse I have no problem with

Works as descibed love that it has lit keys and mouse speed is adjustable.

Greek Squad is exceptional good for seniors or if you are not experienced in your electronics. Your repairs are done with care & warranty

Very convenient if you buy expensive products, this is something I do recommend if you buy products over $450

Bought a purple Xbox controller for my girlfriend for her birthday last year. Her niece dropped it on the floor enough times that it stopped working. We walked in to Best Buy, told them our names so they could pull out the warranty, and walked out 15 minutes later with a brand new controller. I say buy the warranty every time.

Everything was great quality no complaints here really loved my experience

Does its job had to make claims im the past usually works

The Geek Squad contacted me to let me know when they were on their way and arrived right on time. They were quick, efficient, and very polite. They even took the time to explain how to use my new dryer. Excellent service!

Always helpful when you need them in a pinch. I had issues with my battery in my laptop and they were able to get it replaced quick and easy.

Comfortable No issues, would buy again! Fits well on desk too

good quality keyboard with responsive inputs and feel

I bought a Playstation Dualsense Edge controller last year and experienced some stick drift. I was under 1 year from date of purchase and when I did buy it, I also bought the Geek Squad protection. Here are my thoughts on that. The Geek Squad protection at Best Buy… it’s a bit of a mixed bag. It’s an extra $60, which is fine if you don’t already have backup thumbsticks. I had some drift issues, brought mine in under a year into ownership, and they swapped it out no problem—but then canceled the protection plan unless I bought it again for the new controller. That’s the part that really rubbed me the wrong way. I was still under Sony’s manufacturer warranty, so why reset my paid coverage? The guy just said, “That’s how we do it.” Well… your way sucks. It should carry over and only be considered in use after the Sony warranty ends, like most other protection plans I’ve had. I'm going to think twice about purchasing it next time around.

Great thing to have just in case of a bad day. love the service

Amazing work doc, it didn’t lag any more and we stopped drifting apart