Customer Ratings & Reviews

I love geek squad they are amazing and great at they job

This service actually really helps out if something goes wrong with your products. For example, PS5 controller having stick drift it’ll cost you a smaller amount of money to replace and buy new warranty then buy a whole new control.

I don't know what I would do without my Geek Squad Service. Having a qualified Geek Squad members assisting me with my electronics ensure I am getting expert work done. it's great knowing that all my Best Buy purchased products are covered for most problems that may arise.

This controller is awesome, the buttons and functionality are awesome, and has great flow and a 2 yr blanket to boot.

Best extended warranty hands down. Peace of mind!!

Great protection plan for an expensive controller.

Saved me multiple times having to buy a new Xbox elite series 2 controller, which are prone to buttons not functioning randomly. No hassle replacements. Cheaper than buying another.

I never used to get any type of insurance but this service has saved me 1000s of dallors over the the last 4 years. Everyone knows that some things just arent made to last anymore. Yes it is a little bit more up front but when something inevitably goes wrong, best buy is there to replace it with no hassle.

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

Great love the 2 year warranty insurance keeps me peace of mind that I don’t have to rebuy a new 200$ controller again

The geeks are nice people they be geeking and stuff

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

My husband really likes this head set, got it for his bday

I purchased this protection for my son’s SCUF gaming controller since we always seemed to have drift problems with his previous Xbox controllers after the 1 year warranty expired. I’ve had to use this protection with his previous elite controllers and the exchange is flawless.

Love the service good to have for anyone who needs insurance on their items

Comfortable easy to use. Plus love the color. Thats all folks.

Bought for my gamer son. He has been thru many headsets and he says a lot of them hurt. I loves the sound quality of these and they are actually comfortable for his head. They appear to have noise cancelling ability. Bought the protection plan just in case. So far 10/10

Always a great choice. Get it and dont forget you have it

I bricked my PC and not only did they replace it hassle free, it was actually an upgrade! Great service.

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.