Customer Ratings & Reviews

So nice to have a price of mind knowing accidents are covered and the return policy is super accommodating. I use them every time!

Excellent service and options having this plan. You would not regret any single penny

Little over priced in my opinion but good for your products great help and replacement

This Geek Squad plan is a lifesaver. It covers accidental damage, quick repairs, and the staff are always helpful. Peace of mind for any major tech purchase—highly recommend adding it!

I had this on my laptop, and even with the struggles geek squad helped look up my item and found it and after attempting to fix it, instead of saying they can't help, they gave me a FULL REFUND in store credit. So nice

They have one of the best protection programs for your device devices

Works great got it in 2 days no issues thanks a bunch so needed more storage

I have slogan I came up with. Well... I remixed that old one "Don't leave home without it". That's my slogan for the GeekSquad Protection Plan. "Don't leave BestBuy without it". Because I don't. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

You never know what might happen, this is a no brainer worth getting!

Feels good to have a little bit of insurance when living with cats.

Love the 2-Year Accidental Geek Squad Protection..

This is probably the single greatest protection plan I have ever purchased. I buy it for all of my components and it never fails me, even though my mouse and keyboard inevitably do.

Aloha, If you included your service warranty with geek squad with an item you purchased from Best Buy, They never fail you, they will go far to help you get what you need. I know Geek Squad for years, they fix almost anything and everything. If you’re having a hard time they will be able to help you. If you have any other question they would be happily able to assist you.

Best Buy helped me out very well! My product had stopped functioning as intended, which is okay because I had planned ahead and bought the protection plan on it. ALWAYS buy protection! You never know what may happen in life! I was able to replace my product with a new one, and went about my day.

I recently brought my remote to Geek Squad at Best Buy for warranty service, and the process was smooth and efficient. The staff was professional and knowledgeable, ensuring my issue was addressed promptly. I appreciate their excellent customer service and would confidently recommend their services to others.

Loved having this to protect my products. Easy to use.

Aloha, Geek Squad I would definitely recommend to you whoever is reading this. Customer service is wonderful, they will go out there way to help you with whatever you need. When making a purchase from Best Buy, I love including warranty and services from Geek Squad, they are awesome! If you have any issues or anything with your device .. go to Geek Squad.

I purchased the 2-Year Accidental Geek Squad Protection from Best Buy with my new laptop, and it’s been a great decision so far. Knowing that I’m covered for accidental drops, spills, and other mishaps gives me peace of mind, especially since I use my device daily for work and travel. The plan is straightforward, and Geek Squad’s customer service is helpful and responsive. While I haven’t had to file a claim yet, the protection feels worth the price for the added security. Highly recommend it for anyone prone to accidents or just wanting extra coverage!

I said it before and I’ll say it again, Geek Squad is the best there is

Easy to register online. Gives peace of mind for accidental drops or spills. Staff explained the process well at checkout.