Customer Ratings & Reviews

Whenever I purchase any electronics product from Best Buy I always add the Geek Squad protection for peace of mind. For the purchase of my son's JBL Bluetooth speaker at Christmas adding this additional protection was a no brainer. I've only had to utilize the Geek Squad protection once but it was for TV purchase for my basement Man Cave. When the TV ceased turning on within the 2 year protection period I received a comparable model at no charge with no questions asked. Excellent service!

I opted for the 2-Year Accidental Geek Squad Protection with my Sony ULT FIELD 7 Wireless Speaker, and I’m glad I did. It covers drops, spills, and other accidental damage, which is perfect for a portable speaker I take everywhere. Knowing I’m covered for repairs or replacement if something goes wrong gives me peace of mind, especially for such a high-quality device. The process of filing a claim is straightforward, and Geek Squad’s customer service is always reliable. Definitely worth the investment for extra security!

Always need extra protection just in case and they are always friendly

Great people in the store they are all knowledge about all products thanks

I had to exchange ones because wasn't keeping charge and it was so easy no hassle.

Good cd player even if you have like 3 cds I would recommend

I will always get protection on all my electronics because why not! It keeps them safe and protected, against pretty much most things!!! Geek Squad is always nice and efficient!

Whenever I buy equipment, I always include a warranty. I've had the experience of buying one that started to give me problems, so I had to replace it with something else! I really like this warranty; I recommend it 100%.

Let me start by saying I am a huge sonos guy. My entire house is rigged with sonos products. Being that I love sonos I went to buy the sonos Roam to use when I would go out and discgolf. The sound was ok, but I was not satisfied with how flat it sounded in high volume. I ended up returning it and was recommended to try out the UE Wonderboom 3. The difference was night and day. Outside the music is extremely clear and full. For such a small speaker ot truley is impressive. Battery life is also amazing. I played for six hours at a park last weekend with the speaker playing music at about 75% volume. It handled it like nothing. I even had 3 more hours after that of musoc in my car that does not have a bluetooth connection.

Geek Squad professionals are therapists, teachers; the unsung heroes to the technologically-challenged-hopefulls. Invaluable wealth of knowledge and patience; Angelic navigators and guides through the monumental tedium that alone, would overwhelm our better judgement and mental ability to initiate or execute resolution. Ask ANY and EVERY question! They’ve got answers. Be it relevant to a specific item potentially in need of servicing, or an entirely hypothetical scenario you feel peace of mind being prepared for. They build the bridges of fundamental tech comprehension for those needing a clear understanding of something they could do without and gave little thought to but are forced to use in every crucial aspect of existence. Don’t forget to periodically purchase some new technology to renew your VIP access to GeekSquad and learn some cool stuff! It’s a dirty little secret hiding in plain sight.

For any of my electronic purchases I would highly recommend getting the warranty, electronics can go at anytime and accidents happen. This is total peace of mind and security for my purchase.

Bought the protection plan after I bought the speaker Best Buy gives you 2 weeks (14 days) after the initial purchase to come back and buy the protection plan I loved that

Great sound, and you may turn off the lighting if you'd like

Haven’t use this yet for warranty wise. Hopefully I won’t have to use it for my Bose speaker if I do geek squad is awesome. They have no problem replacing it if I have that problem thanks again. The downfall about geek squad is it takes forever to see somebody and I always swear on the extended warranties, they come in handy, sometimes win, sometimes lose

I can't say I ve had any trouble with my ultimate ears speakers. Except oh yeah I almost forgot. It tells you on the hyperboom box or unpacking I seen it. An true it is. Your neighbors or soon to be former friends are not gonna appreciate the booming sound you Will hear coming from the hyperboom speaker.lol!!! Be nice.

It’s really great to have this insurance because when mine wasn’t working anymore and it was still before the 2 years they changed it and gave me a new one

They helped me at all times and with my choice of a new speaker too

This definitely helped make my product replacement easier.

Easy to get replaced in-store or will give you store credit if you want to buy something else!

I guess things kinda feel in place after I purchased the system and the ‘2-Year Accidental Geek Squad Protection’. A week later it went on sale $20 less, at same time I discovered the system has a 2 yr manfact. warranty, add that to the ‘Protection Plan’ I’m thinking 4 yrs coverage. How wrong I was. Via chat an agent kindly refunded my credit card $20, for price match. I also stated I saw the ‘GEEK Plan’ would expire 1 month after manfact. Warranty. Agent confirmed it ran concurrent to manfact. Warranty; it ‘ENHANCED’ the warranty with accidental coverage, at home repairs and accessories, not what I wanted. The agent refunded the ‘Protection Plan’, as well, back to my card. All over chat with no questions asked on system or warranty. So, I’ll take blame in part being that I AS-SU- ME’d the type of coverage. Otherwise nice system and from ordering system, over phone with local store agent to the credit cards refunds all with No Hassle, I’m all good with purchase. Will have to do some real thinking to purchase a ‘Geek Squad Protection’ in future.