Customer Ratings & Reviews

I absolutely love geek squad insurance. Every time I’ve had an issue with a product, they have resolved the issue very quickly and without hassle.

The service is a must, ive used so much in the past and it comes in handy whenever something might happen to your product and you can sleep well knowing you can get the value of your item back to get another one.

I buy Geek Squad on all my Best But purchases. They have an amazing team that support all the issues that I have ever needed to repair/replace my products I have bought over the years.

It’s easy to assemble and very easy to use! You get all the corners and everything cleaned up quickly. If you have any issue make sure you have insurance on the item and come in get a new one!

I delivered the Hard Drive to the service desk, after a quick review of my problem, I was informed when the Hard Drive would be ready and the cost to me, if they were successful in recovering the data. The recover was 97% successful and it was done on time. I am very pleased with the result.

This protection plan is for a device that gets used frequently over a variety of indoor surfaces. Having a protection plan for frequently used critical devices is the best way to protect the investment.

Great customer service at geek squad counter. Would recommend

My iRobot wasn't used much, but now I can't connect it. I need to get it fixed, but I think it will be expensive.

Excellent service as always and has me recommended it to everyone

I had problems with my vacuum. They took it in to check, got results in timely manner. Fron desk jentelmen was nice and patient. He was hwlping lasy with laptop before me, she was a challenge, but he did it like a champion

This has been the best vacuum we have purchased. It is very light but powerful!!!

Great suction, but I would like the battery last longer

Imagine not having to worry about your purchase for 4 years because you bought a protection plan! If you end up not needing it, you know you at least got your money out of your purchase. Imagine that you didn't and 2 years down the road it goes out. Those pennies a day you would have spent are now going to cost you the full price of another one.

Helps keep us protected if something were to happen.

Dealing with the extended warranty was better then trying to use the equipment the

If I have any issues with my shark vacuum they give me no problem to either fix the vacuum or exchange the vacuum.

This is one feature I always have with any appliance I purchase. I have used a warranty several times on various products large and small. It may seem like a lot of money at the time but it's better to spend it up front than after have to buy a new item at full price or try and find a repair person.

It has worked very welll I buy a lot of items from Best Buy and anytime I have a service problem they offered a replacement on the spot

Had it for over 3 months and it still runs great. The best feature is the hair pickup container, no more hair getting caught up by the roller, it now goes in its own compartment and it's easy to remove.

Overall pleased with cake squad service. Little irritating as far as having to bring it into the store and having to make an appointment ahead of time or drop things off and then having to come back. It is nearly 60 miles one way for me to my nearest Best Buy store. Wish she was more convenient option. Wish things were a little more efficient.