Customer Ratings & Reviews

They are number one excellent service I am so happy are used to be a merchandise with circuit city but I have to give credit best buys is one of the number one place of business and a long time five ⭐️ ⭐️⭐️⭐️⭐️ Geek squad ✌️

They delivered it and were very nice. I appreciated how friendly they were.

My mom loved it. Just wished that it made coffee for bigger cups.

Totally recommend Geek Squad replacement. I purchased an Keurig coffee machine and it broke down after few months. With this warranty I was able to obtain a new Keurig coffee machine. I obtain this on most of my product I purchase - it is highly recommended.

Just got an espresso machine and decided to get a warranty from geek squad. Im goad i did. No issues as of yet but i thought something was wrong with it and they had no issue helping me walking me throught the process and even offered to replace if it was too complicated for me.

Used this to replace a Macbook air case that broke. My experiences with phone cases and tablet cases lifetime hasn't been good so decided to purchase the extra warranty and it paid off this time. Always consider the quality, use, durability, and your ability to afford a replacement.

Love that geek squad even offers this protection plan.

Blender is amazing. Work amazing for how I need it and use it. Leaves vegetables chopped up perfect. 100% recommend.

Always good to have geek squad protection just in case anything goes wrong

I bought this replacement insurance on December 3rd 2020 haven't used the replacement insurance. the only reason I'm doing a review is because I like how easy it is to just purchased it and it automatically program set to your phone number. you don't have to activate it yourself

So great. Always peace of mind. Never a hassle. Return, replace, repair, whatever is appropriate for the situation. I love Best Buy because of the Geek Squad coverage. (and the great prices selection and service and convenient locations and shipping)

This is the best protection around. My original coffee maker purchase was guaranteed by this policy. I took the broken pot in and was given all the money back in a credit That is remarkable.

I consider this pay service better than Lowe's and home depot.

They were good. Efficient and effective!! Recommended

Everytime you have a question or problem geek squad is always there to help

If you don't have protection on your items, then you enjoy gambling more than me. When things stop working you can just take them in and swap for something else.

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

Nice to know its available. Good plan at a good price.

Very easy to use and affordable. Im not a professional or aspiring photographer but this camera was good enough for some quick photography.

Best warranty service and efficient, works exactly what do you need to cover your new product?