Customer Ratings & Reviews

Always gotta have protection for your devices! Geek squad makes it smooth and easy to get your item replaced or fixed

They helped pick out the best headphones I needed!

My son loves to buy all of their products because they have a guarantee and that is very good for a teenager because you know that something can go wrong and well, they have a guarantee, can you go exchange them?

2-Year Accidental Geek Squad Replacement is amazing. I'm able to replace my electronic if damaged in 2 years. What more can I ask for?

Finally i rest for my carpial tunnel. And the long hours bending myself to reach the keyboard.

Have used the Geeks a few times before this. They always helped and answered all my questions.

Always worth the money to get the warranty! I’ve used the warranties more times than not. Never disappointed.

Hardly ever have used a protection plan from Best Buy but when I have they stand by what they say. Hassle free replacement and even gives an option to repurchase another warranty. I buy these plans for everything I get from Best Buy.

Nice to have just in case. Hopefully won’t need but…

The geek squad guarantee is very easy to use, as well as it helps a lot when you buy it for things of daily use, since being something you use regularly, they can break down and with this guarantee you have the same product insured for a smaller amount, which I think it's great because it's very easy to change it in the store.

Love the geek squad warranty. If you use a mouse or headset daily they wear out usually in less then 24 months. If you have kids using any of your gear they will often break it in under 24 months. Have had to warranty replace hardware multiple times Just get the warranty on the new set.

Took my laptop in for a diagnostic check up and update that we were having trouble doing ourselves. Also the track pad and volume was acting funky. They fixed it in a day or so and haven’t had any problems with it since then! They were really friendly and made sure to explain what was the problem and the steps they took to solve it. I always get the plan for these reasons

Geek Squad is worth the money and Best Buy delivers quality customer service!

They usually know exactly what is required and execute. Can’t complain. Other than the warranty being so short lol!

Replace broken mouse with no questions asked. Did a great job helping me find a replacement.

The gentlemen that came out were awesome. Very polite and got the job we needed done quickly and efficiently

The replacement policy is top notch at Best buy and leaves me worry free for anything I cover with the policy. NEVER have I had issues with returning faulty electronics! Love Best Buy!

This is great for if you believe you might need support from the Squad!

Great product, really easy connection and the ease of use it’s amazing.

Always easy to exchange broken mouse. .