Customer Ratings & Reviews

The geek squad guarantee is very easy to use, as well as it helps a lot when you buy it for things of daily use, since being something you use regularly, they can break down and with this guarantee you have the same product insured for a smaller amount, which I think it's great because it's very easy to change it in the store.

Appreciate that I am able to add Geek Squad service onto my purchases for a modest price - more than worth it for the peace of mind it brings knowing I can get assistance with issues, repairs, or replacement if necessary.

I love my accidental geek squad replacement plan! Whenever I want a new headset, I just turn my old one in and pay the difference if needed. So amazing!

I can't stress enough how amazing the warranty is. I've replaced many products using this service and will continue using it for as long as they offer it. Great for high use items!

Took my laptop in for a diagnostic check up and update that we were having trouble doing ourselves. Also the track pad and volume was acting funky. They fixed it in a day or so and haven’t had any problems with it since then! They were really friendly and made sure to explain what was the problem and the steps they took to solve it. I always get the plan for these reasons

geek squad is always there to protect my investment

Geek Squad has always been a great service, and whenever I purchase Electronics, Geek Squad is a must!

They helped us replace the item in store. The associate was attentive

Geek Squad Protection is one of the best extended warranty plans you can get, and not just from Best Buy. You get support and repair/replacement guarantee!!!??!? Doesnt get any better than this.

Need to have this especially if it’s for a teenager.

I used this when my Razer - Kraken Wired 7.1 Surround failed at 18 months, which I knew it would since it had the mute and volume control on the line, which is where every headset I've ever had that was setup this way failed. I took it back to the store and they gave me a store credit, no questions asked. Well worth the money for wired headsets since these will usually fail in under 2 years.

Great product all around! really good quality and is smooth!

I love it and it works perfectly as a replacement for the work keyboard that finally died. We went in and were told that Best Buy has an old tech buy buck policy so we plan to take advantage of that the next time its offered so we can upgrade the rest of our old computer equipment.

I saved $80 thanks to geek squad and I don't have a lot of money left.

I love this keyboard that attaches to the iPad. The keyboard connects easily and disconnects easily, makes it easier for typing in the included case with the keyboard is excellent as well.

I have yet to use it which is good, but having the replacement makes life easier in the event a problem does happen.

Covers me so I don’t have to worry! Don’t have to stress about my items being damaged or defective in the future!

Great device, smooth keys, quiet, just the perfect keyboard for your office, no complains at all

Bought this to support my daughter heading off to college. Hadn't had to use it yet, but it's nice knowing if we do, you guys are there. Gives Dad a piece of mind.

Reliable services as advertised, experts in problems and finding suitable solutions that keep the best interest for all to assure a functional device as advertised be repaired and or off all fails maybe replaced or receive a credit back if the rare occurrence that it may not be fixed to its stock condition/performance. Always recommend Geek Squad to all!