Customer Ratings & Reviews

Geek squad service is a great thing to have if anything goes wron

Best technical support I have ever worked with & great value.

I recently bought a camera and the one-year protection plan. I took my camera on a 3 week vacation and it malfunctioned the first day. I couldn't take a single picture with the zoom lens. When I got back in town, I went to return my camera. Unfortunately, it was just past the 30 days so I was unable to get a refund. However, with the 1 year protection plan, Best Buy agreed to either switch and give me the same new camera or I could take the purchase price and use that money towards a different camera. I chose to get a different camera. Somehow, I was also able to get the 1 year warranty for the new camera without an additional cost. Overall, I'm glad I bought the warranty because I would have been out hundreds of dollars on a broken camera.

Love this service. 10/10 would recommend to anyone getting the camera

It's an insurance for your products bought from Bestbuy. I would highly recommend it. It's for your protection.

A LOT! Don't stress when life happens to your tech. With this plan, you get all the benefits of Geek Squad Protection, plus fix or replace your tech if it's damaged from accidents like drops or spills. Protection continues for the full term of the program, even if your product is replaced.

I love that I have this protection on my camera. Especially when I am taking my camera to do fieldwork! I know I will not feel bummed out when I break it knowing I have a place to go get it fixed

Professional, caring and extremely knowledgeable team! “Customer service” takes on a unique definition while working with the Geek Suad.

This is a fantastic budget friendly camera for vlogging and other content creation replayed projects. It’s light weight, user friendly, and produces high quality video.

Coverage Matters! You invest in purchases that mean a lot. So why not protect it cause life does happen when you’re not prepared.

Trust me you need Best Buy’s Geek Squad warranty! If you purchase a camera for $1,000.00+ and you accidentally drop it and it breaks the Canon, Nikon, Sony, etc will not replace it for you. You’ll need Geek Squad to help you and your investment.

I have mounted TVs int he past, so it's not like I can't do it, but...for the price they charge you to wall mount it ($50 when you're a member of the Geek Squad Total Tech Support)...it's worth having them do it. They do a great job, and it's worry free. Very happy with their services!

Yes, when my camera slipped out of my hand and landed lens first on a random rock on a dirt trail, my first thought was "Thank goodness, I purchased a warranty"! In reality, redeeming the warranty was a bit more difficult than it should have been, but that was because the Geek Squad person I worked with was not familiar with the process. In the end, I, thankfully, was able to replace my camera with the same model.

Excellent gift for my daughter who takes a million pictures

Worth getting a second warranty with any purchase from Bestbuy

Purchased this as an added protection for my daughter’s Christmas gift. Always nice to have some kind of warranty to cover any accidents.

Not many companies offer the service that this cone has worth it

Amazing digital polaroid that prints your specifically chosen picturs keeps from wasting Polaroid film on bad pictures

Purchased protection in case the little one accidentally damages the printer. Better safe than sorry. Good value for peace of mind.

I got a pre-opened camera and I was afraid of the quality and cosmetics of the product. I was able to get a protection plan, and make my worries go away. I love the coverage of the program, and it's a great thing to have.