Customer Ratings & Reviews

Having insurance to protect our video game was the best choice

amazing is what i expected, We are satisfied, We like it a lot

Helpful especially considering kids can sometimes be outrageous

I bought this and hope i never have to use it. But i have peace of mind knowing that if anything goes wrong, i can just go to my local Best Buy and dont have to deal with the manufacturer which often results in lengthy delay and repair turnaround.

I have yet to utilize my 2-year Accidental Geek Squad Protection Plan, but it does give me peace of mind knowing that the "Geek Squad" will be there if and when I ever need them. I also had to write a review before my 25 point incentive expired so...

So I don't typically Buy protection plans for most things but in some cases it's good to have because if something goes wrong for example with your laptop and it's even a day or two out of its warranty or screw than you have to end up getting another one unless you know someone that can fix it for you. For the price this is worth getting especially if you're spending over three or four hundred dollars on your laptop.

Can’t buy anything without protection first!!!!!!!

I have always purchased my electronics from Best Buy because of their great warranty and the geek squad. I believe the rules have changed. Before, if it were under warranty, it was under warranty 2 years. Now if you use it once, that cancels the warranty. My son needed the charging port replaced 2 weeks after he got his Switch and they replaced the part but now I still have almost 2 years and ZERO protection. I even asked to purchase another warranty and they declined. The other side of that is both times I went to geek squad, I had an appointment with a confirmation number and both times the representatives were rude and short. Neither wanted the confirmation number and both handled my product very carelessly. They did have it back within 2 weeks. Best Buy used to be my only choice, just because of their customer service and warranty, but that has changed.

Best money ever spent. Full protection on my electronics and fast easy replacement and repair. If you buy something from Best Buy, ALWAYS get the geek squad protection. They will take such good care of you and do everything they can to make sure you are more than satisfied with your service. Just can’t say enough things about how wonderful this service is!!!

I haven’t had to use it yet but because electronics have their issues out of the blue I am glad I purchased it knowing things will be covered and I will be stress free.

Really comes in handy when having a problem. They’re always one call away

Having Geek Squad is perfect and it comes in handy if we need it or when we need it .

Buying anything expensive? The Protection Plan, if available, is imperative to buy! Peace of mind in case your expensive stuff takes a turn for the worse. Friend had a free upgrade when his TV went out because they have to give you comparable quality if the exact model is no longer available (assuming repair is not an option, most of the time it isn't)! I bought a plan for my latest Nintendo Switch purchase! So worth it, just in case...

Always purchase the week squad protection for any electronics over $100. The service basically pays for itself, if used.

The Service was sold as ADH Accidental Coverage which paid for itself

I always opt for geek squad service if the item I purchase is over 200 bucks. If you don’t, you better think long and hard about if u wanna drop another 200 when you drop your device or just pay the geek squad 20-50 at time of purchase.

I bought the two year geak squad protection because just like cell phones it can be easy to drop it and you're kind of screwed. Since I know I am going to use it more as a portable I knew it was smart for me to get the protection and they told me it would cover everything including accidental drops or it getting wet, etc. I would recommend getting it if you are going to use it like I probably will be most pf the time.

Recommend this to everyone who shops for electronics!

Definitely get the coverage it’s worth every penny

I think when already have a warranty on old device and something happens to it Best Buy have to give you a new one they should prorate the warranty that you already had on instead telling you you have to buya whole new warranty new warranty