Customer Ratings & Reviews

Haven’t taken my product to the Geek Squad yet, but past products and always great experience

Love being a Best Buy customer can’t wait to continue buying other things.

I just made appointment I would like to replace my son Nintendo, he just mess up something, idk what’s going on! I hope they are service is pretty good !

Worth it for the protection and longevity of your devices and appliances.

love it!!!! im so happy with my purshed....................

I strongly reccomend always getting Geek Squad protection. We work hard fornthe money we spend on these products for ourselves or gifts and a little extra can go a long way. I accidentally set my laptop too close to a candle once and it started melting the lid. I thought for sure that mistake would not be covered but absolutely not. Geek squad did there best to repair but ended up replacing it with a full value store credit card so i can buy another. That experience has made me a loyal best buy customer on any pricey purchases because how random was that accident? I am so responsible but you cant plan for things like that.

Have not yet had to use it but highly recommend i have little ones so its a must

Product was ready when I arrived, and check out was a smooth process

I got the two-year plan works really well when things don’t work and break

It is a convinient warranty to have specially if your purchasing a game console for your kids. Added peace of mind when accident happens.

Always good to have coverage on all your purchases. I renew everytime it's due.

I ALWAYS buy protection plans for everything I purchase and when needed to replace anything, it’s very easy and smooth

Geek Squad at the Conroe location are wonderful!! They are very professional and always a wonderful help. They don’t expect you to know technology.

Customer service was top-notch. Employees were extremely customer friendly.

The Best Buy warranty has never been a bad idea, Things happen everyone has a bad day and if an electric brakes it’s never a fun day, having this warranty helps me worry a little less knowing that if something happens I can get it fixed no matter what

A two year accident protection. There isn't much to write about it, other than whenever ( hopefully never) something happens, that the protection will be fulfilled with ease

Best buy is great with the protective plans that are in place.

Geek squad is incredible! I had never purchased it prior to my children breaking 4 Nintendo Switches. I finally realized how stupid I had been to not use this service! I could have saved myself SO much money! Since my last Nintendo switch purchase I have brought it into geek squad once so far, and they were amazing! There was an issue with my sons switch’s headphone jack, they took care of it so quickly and were so knowledgeable! I will never purchase another product again without getting Geek Swuad protection, it’s a no brainer! It will literally save you hundreds (thousands in my case had I gotten it on my first Nintendo switch purchase) of dollars and give you peace of mind that you and your devices are in good hands! And I’d also like to mention how nice, kind and professional the Geek Squad team is!

Are the best and help with anything and everything I need!

Always good to have for those unsure future on expensive electronics.