Customer Ratings & Reviews

Bought a 2 year protector plan for my son’s Nintendo Switch. 4 months prior to the warranty expiring, the Switch had minor technical issues. While it was still operational, it started making strange noises. Made an appointment with Geek Squad. They didn’t even bother doing diagnostic testing. They just replaced it with a brand new system! Best warranty EVER!

Great service program, have used it a couple of times in the past and never had any issues! They are very knowledgeable about the service provided. If the insured item is no longer available, they give you credit for the value amount! In most cases you get a newer version!

Love the system and very nice to use very easy to use

I would always recommend getting the protection for any gaming system and not just the switch 2

I always add geek squad serivice to all my product they are super helpful and friend and time I’ve ever needed assistance

Great protection for my new device. Thank you Best Buy employee for recommending it.

Best products hamdsdowm replaced whole table and gave money.

GOOD CUSTOMER SERVICE QUALITY I HIGHLY RECOMMEND TO ANYONE LOOKING FOR EXCELLENT CUSTOMER SERVICE

Great team of guys worked hard and very polite and got the job done

Best warranty experience I had with geeksquad. Best Buy has made a good investment with working with geeksquad

Hopefully it covers what the customer service says. Just waiting to see.

Really fun to play with the family, we’ve played a ton of classics and just a lot of Mario kart. The display has more color than the older Nintendo switch and feels a lot smoother in terms of frame rate. With that being said 10/10 I absolutely recommend this for anyone wanting a different experience to spend with family

They always do a great job. Went above and beyond to fix any issues.

I always buy geek squad protection!!! My son is rough with electronics and it has saved me tons of money!!! Definitely worth the cost and better protection than any other company!

If you have kids, I definitely recommend the warranty. While I was checking out, I was hesitant, but the person behind the checkout informed me that it covers controllers too and we have already had a few occasions where controllers have gone flying while we have been playing games on the Switch.

Love the new switch 2, bluetooth compativle and way better graphics

Great customer service very helpfully and understanding

The Geek Squad is the best! I had a wine cooler that kept sounding the alarm as if the door was opened. I called the Squad a couple of times to repair the item and it worked for a few months. After owning the item for over 2-years with a 3-year warranty, we encountered the same problem, so the Geek Squad informed me to return the item to the nearest store and they refunded my money in full. We purchased a new wine cooler but a different brand. Thanks!

I would definitely recommend the insurance. I am gladly that I purchase it.

love it I will never not have geek Squad when I buy items.