Customer Ratings & Reviews

Most things are better with protection. Give yourself the peace of mind

Love the system and very nice to use very easy to use

Haven't had a need to use the extra service yet. But it is good to have peace of mind because the game console is used by kids who may not be very careful with it.

Hopefully it covers what the customer service says. Just waiting to see.

This game was a gift to my son for his birthday and the protection plan was a great addition to make sure he can enjoy it for years to come!!

I would always recommend getting the protection for any gaming system and not just the switch 2

Best products hamdsdowm replaced whole table and gave money.

Great team of guys worked hard and very polite and got the job done

Great protection for my new device. Thank you Best Buy employee for recommending it.

I always add geek squad serivice to all my product they are super helpful and friend and time I’ve ever needed assistance

GOOD CUSTOMER SERVICE QUALITY I HIGHLY RECOMMEND TO ANYONE LOOKING FOR EXCELLENT CUSTOMER SERVICE

Great service program, have used it a couple of times in the past and never had any issues! They are very knowledgeable about the service provided. If the insured item is no longer available, they give you credit for the value amount! In most cases you get a newer version!

They always do a great job. Went above and beyond to fix any issues.

The 2-year accidental Geek Squad protection plan is music to your wallet if you (or various family members) go through earbuds more often than the car gets washed! The earbuds we prefer cost between $20 and $30. With regular (daily!) use, those delicate wires just give out within 8 months to a year. With the Geek Squad protection plan, you just take the dead ones back to the store and exchange them for new ones--that's sooo much better than paying another $20 - $30 when you have several family members to buy for. Yes, we could buy cheaper 'buds, but the sound quality just isn't the same--especially for the audiophiles in the household. I don't buy protection for my personal pair because I just don't use them often enough (I've had the same pair for over 2 years), but for the rest of the family, it's a no-brainer.

Best warranty experience I had with geeksquad. Best Buy has made a good investment with working with geeksquad

Great customer service very helpfully and understanding

Love the new switch 2, bluetooth compativle and way better graphics

One of the biggest reasons I buy at Best Buy is the replacement plan. This is especially prudent if you're buying your child their first Nintendo Switch. :) I can't imagine what I'd feel if this thing broke and I was on the hook to fix it without any help from Best Buy. I will continue to buy at Best Buy as long as they keep offering their 2 year accidental geek squad protection plans. It gives me amazing piece of mind on tech which tends to be expensive.

love it I will never not have geek Squad when I buy items.

I would definitely recommend the insurance. I am gladly that I purchase it.