Customer Ratings & Reviews

I always buy insurance for expensive stuff at Best Buy because there isn't any trouble to exchange our defective merchandise in the event that I need to do so, I rather deal with the store that sold me the goods rather than a company that will try everything in their power to not honor the agreement.

Very kind agents who give a good service and explain everything about the purchase

Love it! Brings back memories from childhood. Awesome!

We had a problem with our charging port on our switch and the young gentleman that was at the counter went completely above and beyond to get to the root of the problem. Found out it was an easy fix and made it right.

The best buy experience purchacing at store or in the online app is actually pretty good and has work really well for me since 2020 thanks to see the offers in the app an while i am in the store checking podruct because the Qr code is easily to use.

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. The process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

I love geek squad if your phone's broke they'll fix it, that's electronics broke they know how to fix it, if it's running slow they know how to fix it , if it's running wonky they know how to fix it.

I like this type a insurance it’s good to have just in case if you’re needing

You should never buy anything without that protection plan!

Great got the game to me no problems! Didn’t even have to wait long at all!

Great peace of mind for accidental damage coverage.

I suggest always purchasing a warranty on products that are used daily, we do this on our headphones because the usually don't last 2 years due to sound going out, or the mic coming apart. Best Buy is great at replacing them when we have the warranty. When the bead phones are replaced you do have to purchase another warranty. Best Buy warranty's are the best value for the money.

The warranty is absolutely guaranteed! Whenever I have a problem with any item that I purchased, the agents fix it or replace it completely new. The provide absolute care and great service. The warranty of Geek Squad is a must need.

Peace of mind at a good price! I have not had to use this as the product has been fine. Hopefully I won’t, but goo to know it’s there if I do.

Bought it to make sure if anything happened, i was covered. Never had any problems before.

Haven’t needed to use it yet but glad to know they are around

I paid for it twice never had to use it but it is here if I need it.

They were very helpful with my Nintendo switch. My nephew was very happy

Did not have to use the geek squad service, but well worth the money in case of accidental damage or issues. I have talked to them in the past with other product and they are very knowledgeable and friendly.

worth it to have this protection. You never know what can go wrong with your electronic purchases so this will give you ease knowing that there are train professionals that will help you with whatever you might need.