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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2912 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,912 reviews
  • Rated 5 out of 5 stars

    Spent on this it’s worth just in case of accidents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this in case of any accidents. Always better to have it and not use it then to need it and not have it. Specially if you have kids.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never actually used this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought the Geek Squad Protection a few times for different devices but I haven't actually had to use it thankfully. The last time I bought this protection I actually wish that I hadn't. It was for my nintendo switch. I received a broken model from the store, so I had to exchange it for a working one. They told me that if I got a broken one again, I would not be able to exchange it even though it was broken from the start. To avoid potentially losing a few hundred dollars, they said to get the insurance because this was the only way to ensure that I could have the option to exchange it if that happened again. I take care of my things pretty well, so I was a little frustrated to have to get this because of the risk of receiving a defective model out of the box.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price to know we have two year coverage on our switch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would definitely recommend this with any purchas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this with any purchase of electronics. Accidents happen and by having the reassurance that my items can be replace definitely eases my mind tremendously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely accident prone, so i knew i needed this and its worth the cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has helped me a lot, thanks to the fact that accidents happen, you never know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced my device right away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best insurance a company has ever had get geek squad protection !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was concise on coverage for my Nintendo switch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don't always....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't tend to purchase extended warranties, but anytime I purchase something expensive and electronic for my kids I buy it "just in case". And it always comes in handy....only took a few weeks to use it this time....haha!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better secure than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind i have ruff kids so if something happens i dont get mad im covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great Technicians Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The times I had to fix any of my devices, they were very professional fixing the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the protection plan in case anything happens. You never know with a young child!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Good protection plan i get Geek Squad on everything i buy at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is only the very best product I've ever seen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality and price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, easy setup, good price! Great for yourself or a gift!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer was fixed quickly!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in EXTREMELY handy. I dropped my computer and they fixed it without giving me any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every year I keep up my subscription to Geek Squad so that if and when I have a problem throughout the year, I have a quick go to solution. End up always using them at least once every year.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    A Must Buy

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get a protection plan. It's a must, and less hassle than going through the manufacturer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a JBL Xtreme 2 and when I returned to get it fixed they just gave me a brand new one so if they can’t fix the part they’ll just get you a new one or reimburse you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the insurance. I have used them a few times and they are great. Things get done right and if it can't get fixed I get a brand new one.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.