Customer Ratings & Reviews

Glad i went with the geek squad protection plan they offer great protection

Highly recommend on anything you get. And if you have the app you dint need to ket track of the receipt it keeps it in file for you.

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Never buy a product without it. Sure, you could use the manufacturer's warranty, but this protection plan just makes things easier.

Highly recommend on anything you get. And if you have the app you dint need to ket track of the receipt it keeps it in file for you

That's why I love to buy from Best Buy every where yiu go they offer yoh 1 year warranty. Best Buy offers you 2yr warranty. A great Purchase.

I honestly dont buy anything from Best Buy without the warranty..it's easy to exchange and is never a hassle

Title: Outstanding Protection and Service! Review: ⭐️⭐️⭐️⭐️⭐️ The Geek Squad 2-Year Product Replacement Plan has been an excellent investment! Setting it up was quick and easy, thanks to their knowledgeable team, which instantly gave me peace of mind. When my device stopped working after a year, Geek Squad's service was prompt and professional. The claims process was straightforward, and I received a replacement much faster than expected. There were no unexpected costs, reinforcing the plan's value. For anyone looking to safeguard their electronics, I highly recommend Geek Squad. The security and efficient support provided truly exceed expectations.

This warranty works great. Little pricey but they are very easy to get a replacement from.

The Geek Squad contacted me to let me know when they were on their way and arrived right on time. They were quick, efficient, and very polite. They even took the time to explain how to use my new dryer. Excellent service!

Recommendation, always purchase a protection plan! I'd recommend Best Buy's plan over competirors because they cover the full price of the item. I nabbed a ps5 controller on sale and the protection plan covered the regular price cost. Its a little higher price plan for a shorter time. But others were only offering to protect the item at the price i paid.

Best insurance in the market. I really enjoy the fact that i walk in and can exchange an item there with no hastle.

Best insurance in the market. I really enjoy the fact that i walk in and can exchange an item there with no hastle.

coverage allowed me to avoid having to pay 20$ per thumbstick if they were to give out. Worth!

2 year warranty through geek squad. Would recommend to others.

A nice wireless keyboard and mouse combo. Works well. Paired instantly. Keys are quiet. Mouse is smooth.

Really good service, any problem you have? They got you

Peace of mind is great, I always get a plan because if you don’t get a plan it may break!

Got this for my PS5 duelsence esge replaceable joystick, so I expect to make great use of this service with the eventual stick drift.

I recently purchased an Xbox One controller, and I couldn't be happier with my decision. The controller fits comfortably in my hands, making long gaming sessions a breeze. The buttons are responsive and provide excellent feedback, enhancing my overall gaming experience. The build quality is solid, and it feels durable enough to withstand intense gameplay. Additionally, the wireless connectivity is seamless, with no noticeable lag. Overall, this controller has significantly improved my gaming experience, and I highly recommend it to any serious gamer!