Customer Ratings & Reviews

Its overall ok, the keyboard often loses bluetooth connection despite being right next to the computer. I now only use the mouse and have tossed the keyboard. And yes, I've changed the batteries multiple times.

Geek Squad service is always dependable. They make the claim process simple and fast. Great investment to protect expensive electronics and save hassle in the long run.

This comes in very handy with the ps5 controller since the controller WILL have stick issues within 2 years. Because of the protection, replacing the controller costs less

Bought for my gamer son. He has been thru many headsets and he says a lot of them hurt. I loves the sound quality of these and they are actually comfortable for his head. They appear to have noise cancelling ability. Bought the protection plan just in case. So far 10/10

Really good controller, very nice paddle placement and you can change between 3 paddle setups that will also change the color of your Xbox button. Also the rubber grips help those with sweaty palms and trigger stops are really helpful for fps gaming, and on top of that you are given extra analog sticks that are also longer which help with precision aiming very good controller have had mine for a little over a year no problems.

Super helpfully when needed. I always purchase for my bigger purchases cause you never know when you will neednit

Honestly this does help at times and other times it don’t. I had called before to have help with my tv and told them I rather have it replaced due to the color always going in and out. Tried everything they say and the tv stilll goes in and out of color and so they say hey we can’t do nothing unless tv goes fully out of color or doesn’t tune on. So meaning the extra spent funds for security was a waste. I still have tv now and I have to constantly turn it on and off 3 times for it to be perfect again.

I would trust Geek Squad with my life, they always come through

Very great customer service very respectful I recommend This year protection plan

Honestly Best Buy should offer the membership sooner, I have bought many things from there and since I got the total yearly membership. I had a very expensive laptop taken to a local shop couldn't turn it on or figure it out spent 2 weeks in their shop went to best buy to buy the membership because they will help with any device no matter where or when you bought it, they had it turned on in less than 2 hours

I almost always have catastrophic issues with device and have to get a replacement. Truly a helpful replacement plan.

Replaced my PS5 controller because of drift. Easy exchange a must get

Saved me multiple times having to buy a new Xbox elite series 2 controller, which are prone to buttons not functioning randomly. No hassle replacements. Cheaper than buying another.

Works as intended to protect my product must buy now!

Amazing service always I love Best Buy and there services.

Works like intended protection for my product great.

I would definitely recommend geek squad protection

Great service. Allows me to return a defected item within 2 years with the tax I paid included with the amount paid. Love it.

Amazing service super friendly people enjoyed there help.

My controller was starting to have stick drift only after a few months of using it. I was able to go to the store and exchange the controller for a brand new one. Young lady at the registers was kind and explained the whole process for us!