Customer Ratings & Reviews

We bought the Turtle Beach Stealth 600 Xbox headset for my son. After two months, the mic quit. We invoked the Geek Squad plan. Four months later, headset number two gave up the ghost. We're now on headset number three, about two months in. Both headsets had microphone failure. The headphones themselves were flawless -- great for music and such, but if your friends can't hear you, what good are they. Thankfully I was able to get the headsets replaced quickly in store. Very happy!

Very helpful and always very attentive. Thanks for all the support .

I was recently looking for a decent TV and I am very impressed by the knowledgeable staff at BestBuy home theater. Joseph and Ahmad helped me make the best selection for the price and deals that we’re currently in store. I even applied for a credit card and received 24months of no interest. I left with a complete sound system as well. Great experience!

whenever I purchase anthing from Best Buy, especially products like coffee makers and computes , I always get their Geek Squad protection planinsurance. I don't leave home without it!

These guys are very helpful anytime we have a tech issue we just give them a call or take what we are having issues with to them and they fix it

This product has exceeded my expectations. The interface is user-friendly, and the features are well-designed for seamless functionality. I love how intuitive and efficient it is to use. It’s definitely a must-have for anyone in need of such a product. Highly recommend it!”

I always try to get this with my electronic purchases. It's so easy to use when something goes wrong ... which is usually, because few electronics today are truly made to last. My anxiety kicks in as soon as this coverage expires.

Peace of mind if something goes wrong with our controller was easy to purchase and attached to phone number and account so no keeping the receipt

I love geek squad they are amazing and great at they job

I bricked my PC and not only did they replace it hassle free, it was actually an upgrade! Great service.

The best thing you can buy when you shop electronics. Local stores so you just stop by have your defective product exchanged or completely refunded minus the protection plan of course. Electronics are an investment for your entertainment so protect your money. I have had two 75 inch TVS replaced at no cost but another service plan. The tvs have been newer and better models so to me it’s a win win.

You must need a coverage for you new items work Great and no cuestion asked wen you need tge protection

Great keyboard works well I recommend this to anyone looking for a good keyboard

Easy return, easy replacement. Geek squad warranty is the way to go, especially for the elite controllers that have weak warranty's at purchase.

Geek Squad protection is like car insurance. Don't drive your expensive electronics without it. I used to spend $60 on a new controller every few months when my triggers or my joysticks stopped worked. A $20 Geek Squad protection plan changed that. Now when they break in a few months, I can count on Best Buy to swap it out with a working product, buy a new protection plan and keep it moving. For items that experience wear and tear, there's nothing better.

Best extended warranty hands down. Peace of mind!!

Geek squad is always transparent about what the policies cover and tend to always follow through with their replacement and accidental damage plans.

This was a Christmas gift for my coffee loving daughter who just got herself her own place to try and help her save money by skipping the every day expensive coffee shop cup of coffee

Great protection plan for an expensive controller.

Easy return/ exchange process. If they don't have the item you may have to wait for it to be shipped, but besides that you can get a store credit too.