Customer Ratings & Reviews

This has been an excellent option to buy with some of my purchases. When I needed a replacement, it was super quick and easy.

Love this controller ! Super reliable and customizable.

Good plan definitely worth it if you end up breaking your head set! Perfect for items over $100

Great customer service and great warranty price for my controller

My son's controller broke and the geek squad got me an appointment the next day! Very fast service ☺️

This warranty is great for my PS5 controller because it always breaks somehow whether it’s drift or the trigger messes up but I always need to replace it within two years, so I always make sure to buy it for the controller. It’s very easy to use. I just take the controller to Best Buy and they let me pick out a new one.

2 year warranty is often overlooked but with the ease of checking all purchases for years on the best buy app it is extremely worth the price

Awesome insurance super awesome store I love best buy

Excellent attention fast service, check the item, and express replacement.

Good to have for issues my future IT tech wife can't fix for me yet

Headset stopped working only a couple months of use. Good thing i purchased the geek squad replacement plan! Brought back to best buy and was able to get a new headset, super easy! Thank you!

Very helpful in a timely manner and great customer service. They help with any issues i had and fixed them i do use them when i go in and take there advice.

I love shoppping with you guys thank you so much can’t wait to get my next orser

I purchased an Xbox controller on sale and purchased Geek Squad Protection. After a little over a year, with kids, it was shot. Buttons were sticking and it had moderate drift. I took it to the closest Best Buy, they had me get a new controller and swapped me out with no questions asked. It was surprisingly low stress and I will consider it in future purchases as well.

What is this item it does not state what it is I am slightly confused it justbhas a picture of random black shapes like a blender maybe a coffee pot I am notnsure what they represent

Geek squad protection is why I choose Best Buy. I sure expensive items and in my 8 years using it I’ve never had any issues claiming a return for faulty or sub par items.

Great investment Expert Gamer Saves on replacement

I’ve had the pulse earbud for almost a year now. The sound quality is great thanks to the recent updates on the PS5 where you can adjust the settings on the Pulse Explore. Good for gaming and for those who does not like the headphones where it gets hot in the ear and heavy on the head after hours and hours of game time. It’s almost perfect except for the connection issue where it randomly disconnects fromt he console.

I wont buy a product without it. A lot of the time you can get a replacement same day and in store.

I love knowing that my devices are safe being with geek squad because if you have any sort of problems with the product they sail the seven seas cross the uncrossable mountains and tear through the heavens to make sure you get your devices fixed or in worst case scenario replace your device. Might have slitly exaggerated a bit but I can truly trust my devices in their hands.