Customer Ratings & Reviews

The Agents Were Great In Helping With Any Repairs…!! I Highly Recommend…, You Never Know What Kind Of Curve Ball Life Throws At Ya …!!! Just Might COST Ya….!!!

If you get a PS5 controller get the warranty! No hassle replacement for stick drift!!!

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

Absolutely love the warranty. It is absolutely wonderful, give extreme value to purchases.

its a really good mic and it lasts for a really long time

Very professional and easy to use service. Definitely recommend for more expensive purchases.

A great plan to give you peace of mind for your purchases.

It’s a MUST HAVE if you don’t have geek squad protection on your devices then you know what they say, buy it nice or buy it twice, just one purchase of the squad protection and you will never have to buy it twice again.

I must say, the experience exceeded my expectations. The registration process was straightforward, and the customer service team was incredibly helpful and responsive throughout. When I needed to file a claim for a damaged item, the process was seamless and efficient. I was able to get another mic the day it unexpectedly stopped working! Highly recommend!!

Its the only gaming headset that i like. Best is sound and the looks is great.

Best Buy has the best extended warranties available. Though as it varies in price per item, some items it seems to cost a little too much when adding the extended warranty. I bought it for my PS5 controller. I think it's great insurance for controllers as they are statisticlly bound to fail. They basically give you a second controller (Gift Card) for only $19.99. Of course you have to give back the initial, broken purchase. I get the extended warranty for all my electronic purchases. I always try to get the accidental coverage. Most times, I use the coverage more than it costs in the long run. I'm also a big believer in insurance.

ALWAYS get the warranty. You definitely will use it, and it's worth it for peace of mind

Nothing beats having warranty on your controller especially when it's such an easy progress with geek squad. Came in expecting to have difficulties like other stores usually do but the whole process was nice and easy to do and left me felling happy with trusting Best Buy's Geek Squad.

They have great protection. I have not had any issues at all

Best Buy has the most amazing protection plans. They are so helpful in communication so customer worthy when it comes to tending to us just an amazing job they do.

Free repairs and no questions ask highly recommend for controller just incase if you got stick drift

I had a geek squad warranty for my PS5 remote. The remote went bad, brought it into the store and they replaced it right on the spot. The rep that helped me was knowledgeable, easy to talk to and a pleasure to deal with.

Very dependable when needed and keeps your mind relaxed if something does happen to your products

Always good to have back up if anything goes wrong with an item

The most amazing insurance, any time your stuff breaks they fix or replace it, and the cost of the new insurance is the only cost in most cases. I tend to have stick drift on my xbox controllers within the first month or so, and this saves me a ton of money by allowing me to keep my controllers newer.