Customer Ratings & Reviews

I enjoy peace of mind knowing that I´m covered if the unexpected happens.

Never a bad idea to have extra protection on your purchase. Hate to have to buy the same item twice.

I have purchased the 2-Year accidental Geek Squad Replacement protection on multiple Headphones, controllers, and electronic devices throughout the years. Let me just say that Best Buy stands behind this plan, and I have never had any issues with a replacement of the product within that 2 year period. And - for me - the option to add another 2 years on when you replace your product (because I've had many Turtle Beach headsets break down over the past 5 years) is a perfect option, which allows me to continue to use that same device for it's lifetime until the next upgrade comes along.

If you don’t have geek protection, you are missing out you need to have it best thing to have

I always get the protection on my controllers and headsets. It has saved me more money than the original cost of it.

Wonderful service and deal for what you pay for. It is easy to use.

I had insurance on my headset and they help me pretty quickly no problems very nice people

Super Good Coverage for your Appliances A Very Good Option

Geek squad has always assisted me when facing issues and provided great customer service and attention to detail

Great product. The customer service always nice and ready to help

Always do a great job don't know what I would do if this wasn't available.

When things go bad unexpectedly and then you remember you bought the 2 year product replacement... I've never had an issue with BB when it comes to product replacement.

The agents were wonderful. Completely respectful of my home. I accually left them inside the house so i could finish working on my brothers truck. They come got me when they were done and explained everything to me to the tee. I think the house was clean then it was when they got there. Thanks guys,thanks best buy

We always get the two year protection plan and it has been a life saver a couple times. Worth the money.

Excellent customer services and on time response for the ticket.

I’ve been using geek squad protection for nearly a decade and every time they make it easy, great value

the protection is a must to have the assurance in case anything goes wrong

Best Replacement service ever. you definitely gonna get your moneys worth.

Important since I have a young child using this controller

I love going to Best Buy to buy stuff I need for my gaming pc