Customer Ratings & Reviews

When I bought my PS5 controller the worker said if I ever had stick drift, i could return it and get a brand new one. He’s the GOAT for that.

Geek squad must be the best at taking care of their customers, I’ve never had an issue with them, always when my stuff doesn’t work and my warranty is still active I get it replaced brand new

Literally saved me 80$, just got a new controller and it was damaged while moving. Smart coverage! For 20$ get a new 80$ controller

The guys at the Morse road location are great. They help out 3 different times with the same repair because Microsoft is cheeks with doing their repairs properly.

amazing amazing amazing amazing amazing amazing amazing amazing

Honestly, when it comes to geek squad, they’re an amazing company and if you don’t have this policy already, you should invest save yourself some money

I always get insurance through Best Buy. It's been the best thing for our family. I've had to replace several headphones for my kids and i can exchange for a new one workout any hassle. Highly recommend!

When buying something eligible for Geek Squad, it’s a no-brainer for me. I have had countless experiences where my purchase had some issues and I was covered by Geek Squad Protection. It’s like they say, you don’t need it until you need it :)

Make it easy to replace any product. I would recommend it to a friend.

Great price for a Xmas gift! I’m excited to see my kids face!

This is a good purchase especially if you have kids who play often.

The Geek Squad Agents are a very great add-on you could ever get for fast and great repairs or returns and exchanges.

Very good whatever it is I bought years ago I forgot what it was lol

Geek Squad protection is worth every dollar spent trust me

The customer service team is very helpful and friendly

Always protect your stuff if you can especially since they seem to honor it.

Can’t go wrong with this service if you have any sort of game controller. Even if you’re super careful and are respectful to your stuff SOMETHING will go wrong with your controllers. Adding a simple 2 year warranty that replaces your controller with a brand new one beats any manufacturers warranty by far.

Amazing service quick and easy absolutely love it and it’s always reliable

When I saw Best Buy was one of the retailers releasing this new PS5 controller set I knew I was going to get it. They get your order ready pretty fast and I love their geek squad protection plan.

My husband loves this and never is going to get a different warranty