Customer Ratings & Reviews

Great value for the cost ! Very easy to use in case of a controller getting stick drift or something else. Would recommend!

Good service Good service Good service Good service

Great controller far more responsive than the elite.

Geek Squad's replacement plan is their best protection plan offer. Even the tiniest inconvenience, switch it out. New, better product available? Oops, bork'd my product uwu

Geek Squad is the best. I strongly recommend everyone get it on purchases that need it. If anything goes wrong, just take it to the store and swap it out for a new one

Love best buys warranties! have always used them for controllers cause i do play a lot of video games and after a while the analog stick seem to start drifting.

The agents were able to help me check what the issue was with my device and gave me many option to choose from!

Controller started drifting. I returned it to them. They gave me a new controller. No questions asked. Easy process. The best insurance out there for this type of service.

Never had a problem with Geek Squad, any issues i have ever had they took care of it

Always very pleasant and helpful I love geek squad

They were very very helpful when my ps4 headset started not connecting to my console. They helped me leave out of there happy and content.

Worth purchasing if the device is known to fail. Be sure to do research on the product of its longevity before purchasing it. For example, Any Blu-ray game or media disc is scratch-proof no need for a warranty.

I ordered this extra warranty for my aqua blue Xbox controller that I bought good-open box and for the price it was worth it so far hopefully if controller breaks exchanges are made easy

I always get Geek Squad for every product I purchase at Best Buy and this service is amazing! I wouldn’t go to any other store to buy my electronics!

Now this is worth it, if you buy an expensive item that is likely to break and you would want to replace it. My son uses the Xbox elite controller. It has broke 3 times now. We have had 3 replacements and continue to purchase the black tie insurance.

It's nice to know that Geek Squad has your back. But truth be told? I hope i never have to use it!

What can I say....if it breaks during my protection period, geek squad will fix or replace it. Always get this service for big purchases.

Geek Squad usually makes things quick & painless for me when I have a warranty, so it’s always handy to have one on a product.

I’ve always been a firm believer of protecting your items. The geek squad protection has saved me so many times. It’s worth the money

This product i purchase is the of the most promising products that i have chosen the sound is incredible ! Price was right on the value well buy again.