Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6255 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 6,255 reviews
  • Rated 5 out of 5 stars

    Huge value for high priced tech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this protection any time I get an electronic device that is pricey. Best Buy will replace the item if it is in stock in the store the same day of your item being damaged or faulty. The worst case scenario is 100% of your money back via a Best Buy gift card.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great deal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it the original item broke within a year and two year coverage is a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent but it will fail

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is excellent, I love it. I play FPS and it will improve your game. The problem is it will fail. I’m about to return my 2nd one. I got 3 months of hard and long fps play time from this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havnt had to use this yet but glad i have the security in having it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t buy anything without it! This replacement pays for itself time and time again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller was having some problems and I took it into my local Best Buy. I was able to replace my controller for completely free with no problems!! Great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ppl, products and services can not thank them enough thabk you again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth having this warranty because you get the best value. Especially for stick drift

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No complaints.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller. On my second one. I suggested getting the warranty with it because it definitely doesn’t isn’t perfect but it is sufficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best guarantee

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google guarantees and not too expensive what are the best in Best Buy?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luckily I have not had to use the warranty for this product yet but I have used the Geek Squad services in the past and they are great. They assured me when I bought my controller that I could come directly to them with any problems I have. Much better than Microsoft/Xbox customer support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    controlled

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    necessary for gamers if ur controller ever has issues it’s one quick fix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The playstation is great. I was extremely happy with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thoughts on the controller.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had this controller for 2 months and so far it’s really good if you get comfortable with it especially swapping the joy cons. for me preferably playing apex and warzone, i’ve been popping off so i like it. no wear and tear so far! razer does deliver rgb tho c:

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Fantastic service.

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love and appreciate my Geek Squad Protection. Anytime I have issue with my devices under the Geek Squad Protection plans the store associates are always so quick and knowledgeable about the Geek Squad protection plan services. And they get me taken care of right away.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Love ittt

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always comes through when i need it love geek squad very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head set replacemant

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greek squad team are amazing they always satisfied me with there unique service I am very mush satisfied from Greek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the warranty (no apple products)

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the warranty on electronics as long as its not on apple products best buy will reimburse item. Theyvwont reimburse the warranty cost but its alot cheaper to get a new waranty than a new product. Apple products you must call apple care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must for EVERYTHING!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy offeres the best warranty services ever! Do yourself justice and make the warranty a part of you purchase each and every time! Hassle free replacement for my coffee maker!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great after a few months. I would highly recommend geek squad protection.

    I would recommend this to a friend
Sponsored