Customer Ratings & Reviews

Didnt have to use it but, I have used them in the past! Theyre always easy to work with!

Great product love it great for the price and quality

I would never buy an Elite controller without picking up the 2 year Geek Squad Replacement plan, I haven't a controller yet that hasn't started to show major wear n tear or worse yet a complete failure of mechanical operations in the Bumpers moreso over the triggers but mainly the RB (Right Bumper) and its the most frustrating thing in the world when your trying to fire a rocket and the button your pressing doesn't respond accordingly, even after 3 attempts so I pack all the controller parts up an take it back to BestBuy and they take care of me, no issues.

I had some technical issues with my console. I called Geek Squad and I can comfortably say I’ve never had better service!

The insurance policy through Best Buy is the best policy out of all the major retailers. It’s essentially a no questions asked replacement of any defective device. I purchased an Xbox elite controller, after a while of heavy usage the controller had started to develop stick drift. I brought the controller and insurance information and was essentially told to get the replacement off the shelf. I ended up purchasing the policy on the replacement controller in case it also gets stick drift. I am very pleased with the policy and highly recommend people purchasing it with their electronics

took a look at my husband's PC and helped us diagnose an issue he was having

Geek Squad is a big help When Needed. Recommend using Them.

If you ever had thoughts about getting the 2 year replacement plan on all product $75-$99, and decided not to, let me ask you this, Do you still have that product? Has it been less than 2 yrs? Are you noticing any performance loss, or weird bugs? If so did you get the 2 yr replacement plan? If you said, No, I’m sorry if you like that product you bought, and needing to get another one you will have to pay full price again. If you were smart and purchased the 2 yr replacement, no matter the situation with your high dollar product, you can take it back before the 2 yr replacement date expires and receive a replacement for no cost to you, or for a small onetime payment as your replacing your product for free, get another 2 yr replacement plan and continue the great service Beat Buy offers to all there customers, it’s a Win, Win.

Awesome purchase to make sure my product is safe all the time

Got it for my ps5 controller and Best Buy takes care of me so I do recommend because they take care of my controller when it stick drifts

I absolutely love this item.Great choice highly recommend

Love this service! No hassle on services and quick with help and need. Highly recommend for any equipment or service they can cover but do stay away from geek squad help desk. They never took anything I tried to get service on.

Good..............................................

I don't know what I would do without my Geek Squad Service. Having a qualified Geek Squad members assisting me with my electronics ensure I am getting expert work done. it's great knowing that all my Best Buy purchased products are covered for most problems that may arise.

Super quick and they helped me out wouldn’t get protection anywhere else

Super helpfully when needed. I always purchase for my bigger purchases cause you never know when you will neednit

The Geek Squad Protection Plan provides convenient coverage for repairs, replacements, and certain accidental damages, offering peace of mind beyond the manufacturer’s warranty. While it’s not cheap and some exclusions apply, it’s a solid choice for protecting pricey electronics you use often.

Geek Squad service is always dependable. They make the claim process simple and fast. Great investment to protect expensive electronics and save hassle in the long run.

Helped a lot, been with them a good amount of times and they fixed it amazingly

I’ve had help from geek squad many times. They’re always very helpful, polite, and efficient. I’ve gotten my laptop, cameras, phones, etc fixed with them and always leave satisfied with their services