Customer Ratings & Reviews

If you get a PS5 controller get the warranty! No hassle replacement for stick drift!!!

Absolutely love the warranty. It is absolutely wonderful, give extreme value to purchases.

Very professional and easy to use service. Definitely recommend for more expensive purchases.

Its the only gaming headset that i like. Best is sound and the looks is great.

As long as they have your item in stock and you have the replacement plan and they follow through with their side of the agreement and replace it with no trouble then it’s amazing. Just got to watch out for the technical “fine print” then replace your item or get it fixed and make sure to get new coverage on your new item they just replaced and that coverage will keep you safe from being robbed

The Agents Were Great In Helping With Any Repairs…!! I Highly Recommend…, You Never Know What Kind Of Curve Ball Life Throws At Ya …!!! Just Might COST Ya….!!!

Highly recommend this service to anyone that gets game console items that can go bad quickly like controllers or you may even get a new controller that isn't working properly and geek squad will replace it no questions asked

They have great protection. I have not had any issues at all

ALWAYS get the warranty. You definitely will use it, and it's worth it for peace of mind

Bought a pair of astro A50s those i would never reccomend to anybody at all their firmware is absolute trash and doesnt download and then you are stuck with a $450 garbage. With that being said i also purchased the 2 year geek squad warranty and am very pleased with that and the services provided with that! I will never purchase another electronic device from anywhwre else!

I bought several things during Black Friday, two fridges and a ninja Combi airfryer and 2 PS4 controllers. I got protection plans for all of them. It is a comfort to know if they break down that my money isn't wasted. Also all my PS4 controllers have ended up with a sideways drift, I am looking forward to being able to take it somewhere for them to fix it when it happens again.

This is my first time buying an item at Best Buy while buying the Geek Squad protection with it and I must say they are amazing at what they do and are able to give you a refund or they can replace your item if something goes wrong. They are a great investment if you are a clumsy person (like me). So whenever you get something from Best Buy I would definitely advise you to purchase the Geek Squad protection plan with it!

It’s a MUST HAVE if you don’t have geek squad protection on your devices then you know what they say, buy it nice or buy it twice, just one purchase of the squad protection and you will never have to buy it twice again.

Always good to have back up if anything goes wrong with an item

Free repairs and no questions ask highly recommend for controller just incase if you got stick drift

They fixed my controller in seconds. Super nice and friendly!!

Geek Squad Replacement has been my go-to solution for tech troubles. Their seamless process, speedy service, and coverage for accidents have saved the day countless times. From laptop glitches to accidental drops, they've got it all covered. Their professionalism and efficiency make them a trusted ally in the world of technology mishaps. If you value your devices, Geek Squad Replacement is a must-have safety net.

Definitely a no brainer to get their protection plan when buying tech that you use daily. Remotes, headphones, controllers, etc. Small price to pay to replace an expensive item. You don't even have to break it-worn out buttons, stick drift on your controller, just doesn't work like it did out the box, replace it and all it costs you is buying the protection plan again. Win win.

Haven't had to use it but feel good knowing it is there if we need it!

Worth it if you have valuable items that you purchased and want a piece of mind