Customer Ratings & Reviews

I have three incredibly active cats who positively delight in knocking things out of my hands and off of any flat surface that strikes their fancy. If they decide to target my new Switch, I'll be able to get it fixed.

Super quick and they helped me out wouldn’t get protection anywhere else

Honestly this does help at times and other times it don’t. I had called before to have help with my tv and told them I rather have it replaced due to the color always going in and out. Tried everything they say and the tv stilll goes in and out of color and so they say hey we can’t do nothing unless tv goes fully out of color or doesn’t tune on. So meaning the extra spent funds for security was a waste. I still have tv now and I have to constantly turn it on and off 3 times for it to be perfect again.

I recently opted for the replacement plan for my device, and I must say, it's been an incredibly seamless experience. The process of registering and activating the plan was straightforward, and the customer support team was exceptionally helpful and responsive. What impressed me the most was how efficiently they handled my claim when I needed a replacement. Within a short period, I received a brand-new device, ensuring minimal disruption to my daily activities. The coverage provided by this plan gives me peace of mind, knowing that I'm well-protected against unexpected damages or malfunctions. Overall, I highly recommend this replacement plan for anyone looking for reliable coverage and outstanding customer service.

Works as intended to protect my product must buy now!

I would definitely recommend geek squad protection

Works like intended protection for my product great.

Helped a lot, been with them a good amount of times and they fixed it amazingly

Totally worth it. Accidents happen, and this plan gives you that cushion if something goes sideways. Geek Squad makes the replacement process smooth and fast. It’s especially great for pricey tech or gear that gets heavy use. You hope you won’t need it, but when you do—it’s a lifesaver.

I would trust Geek Squad with my life, they always come through

I had some technical issues with my console. I called Geek Squad and I can comfortably say I’ve never had better service!

I haven't had to use this yet, but Geek Squad has been wonderful with my other purchases/warranties so I trust there will be no issues with this.

An excellent service. I always renew the guarantee. I feel secure with all the electronic products that I buy in Best Buy. Thanks Best Buy.

Amazing service always I love Best Buy and there services.

Impressed by how much it enhances the sound on my headset

Amazing service super friendly people enjoyed there help.

I was having issues with my Dual Sense Edge PS5 controller. I was in the store for every bit of 10 minutes. It would’ve been even quicker if there weren’t people ahead of me. I was given a brand new replacement controller with minimum questions asked. They also allow you to add warranty on the replacement item.

Great looking controller,feels even better.attention to detail,color scheme a+

Got this for my Xbox Elite Core controller and it saved me when it got horrible stick drift. If you used to use the GameStop warranties (before they started replacing with refurbished controllers) try this one instead!

Replaced my PS5 controller because of drift. Easy exchange a must get