Customer Ratings & Reviews

We got a warranty because our last two controllers, our children played with and they didnt last too long.

Excellent customer services and on time response for the ticket.

Overall best warranty ive ever had highly recommended

I love going to Best Buy to buy stuff I need for my gaming pc

This is SO WORTH IT on high-touch items like controllers and earbuds/headphones, especially if kids will be using them. Accidents happen, products wear out, and Best Buy are great about honoring these Replacement Plans. Sure, it might make that video game controller more expensive than you planned for, but you'll be thanking yourself a year from now when one of the littles gets excited and drops the thing on the hard floor and it breaks.

Always do a great job don't know what I would do if this wasn't available.

Great device coverage for the value and now I don’t have to worry about replacing (another) expensive headset!

Best Buy has the most amazing protection plans. They are so helpful in communication so customer worthy when it comes to tending to us just an amazing job they do.

Worth it 100%. Ive never used anything more than the protection plan for controllers. As a parent of sub 10 little boys, its been esential.

Very good headphones very clear sound and fast charging

Highly recommend this service to anyone that gets game console items that can go bad quickly like controllers or you may even get a new controller that isn't working properly and geek squad will replace it no questions asked

If you don’t have geek protection, you are missing out you need to have it best thing to have

Have always bought the protection plan and will continue no hassles

They are very helpful to our questions and concerns. They don’t rush you off. They seem to understand our concerns and fully explain for understanding.

Amazing! Great help overall, satisfied everytime I go

Service was quick and efficient. Everything went great.

I had insurance on my headset and they help me pretty quickly no problems very nice people

the protection is a must to have the assurance in case anything goes wrong

The Geek Squad protection plan always comes in handy. It seems like SOME items are made cheaply nowadays and don’t last very long. Everything from drifting controller sticks to small house hold appliances that have stop working a month after purchase. The ease and comfort of Best Buy offering Geek Squad protection for a lot of items works out very well.

The Geek Squad protection plan always comes in handy. It seems like SOME items are made cheaply nowadays and don’t last very long. Everything from drifting controller sticks to small house hold appliances that have stop working a month after purchase. The ease and comfort of Best Buy offering Geek Squad protection for a lot of items works out very well.