Customer Ratings & Reviews

Always helpful with whatever problem you are dealing with

I must say, the experience exceeded my expectations. The registration process was straightforward, and the customer service team was incredibly helpful and responsive throughout. When I needed to file a claim for a damaged item, the process was seamless and efficient. I was able to get another mic the day it unexpectedly stopped working! Highly recommend!!

Great purchase and great price and also a great merchandise

My nephew loves these, he does a ton of gaming, and they work perfectly. Sound is clear, loud they do exactly what they should.

Geek Squad Replacement has been my go-to solution for tech troubles. Their seamless process, speedy service, and coverage for accidents have saved the day countless times. From laptop glitches to accidental drops, they've got it all covered. Their professionalism and efficiency make them a trusted ally in the world of technology mishaps. If you value your devices, Geek Squad Replacement is a must-have safety net.

The most amazing insurance, any time your stuff breaks they fix or replace it, and the cost of the new insurance is the only cost in most cases. I tend to have stick drift on my xbox controllers within the first month or so, and this saves me a ton of money by allowing me to keep my controllers newer.

Nothing beats having warranty on your controller especially when it's such an easy progress with geek squad. Came in expecting to have difficulties like other stores usually do but the whole process was nice and easy to do and left me felling happy with trusting Best Buy's Geek Squad.

if you are in the fence about a warranty. on products like a gaming control you know if you game its going to eventually break. no brainer

The agents did a great job and would recommend this service to anyone

When things go bad unexpectedly and then you remember you bought the 2 year product replacement... I've never had an issue with BB when it comes to product replacement.

Personally, I bought this so that I can exchange my PS5 controller after a year and a half or so. It’s really good cause that’s typically when my PS5 controllers start to get drift. You exchange it and then only ever gotta buy another warranty. After paying $95, you only gotta pay $20 every 1.5 to 2 years

Amazing service. Makes life way easier if your not tech savvy like myself

These guys did a great job with my cobra dash cam installing. Less than 1 hr I hope Best Buy appreciates them and the fast good work they do . . Ty

I cannot stress this enough! Buy this protection, it’s beyond worth it. My son’s dog chewed through the cable of my Logitech shifter due to lack of supervision (son’s fault). Brought the old one in and swapped it in seconds. Also, bought the plan again, you know, just in case of lack of supervision. *wink*

I get this for my Xbox elite controllers which never used to last more than a year before needing to be replaced. My current controller is still going strong after 13 months so I’ll keep it until I get closer to the 24 month limit (or it’s starts to wear out)

ofc i thank you for your service in geeek squad, yall do great work

The plan is always nice to have especially for when I need to replace my product. Quick and easy use and swap

Love Geek Squad Protection! Always have and always will. This is really the main service that keeps me buying my higher end electronics at Best Buy!

Great controller for the switch. I’ve been through a few of them but each one always feels amazing!

This warranty has come in handy so much. As a gamer it’s helped cover any issues that have popped up with headsets and such