Customer Ratings & Reviews

The GSP plans and their variants are pretty good. I do feel like there's room for improvement, though. 1: certain devices get replaced with a refurbished unit, such as Microsoft Surface devices and Nintendo Switch devices. This by itself would not be a bad thing if receiving the refurb didn't fulfill/cancel the rest of the plan. 2: in some cases, you end up losing data unnecessarily. I had an HP laptop that for some reason the battery could not be replaced. I wasn't really given an opportunity to request the device back so I could at least get my data.

This protection plan is a must have accidents happen and Best Buy makes it a very easy process to get you a replacement!

Very good for small items quick and easy and the help you quickly

Helped get everything up and ready to go for me with no trouble

Geek squad is great. Have repaired my purchased devises. Always ready to help.

Geek squad is great. Have repaired my purchased devises. Always ready to help.

The best warranty for a controller like this, I’ve replaced it a couple times already and it’s just the cost of a new, regular wireless box controller. If you play competitively this is the controller and warranty for you!

Always buy the Geek Squad Service. They are pros. They are very helpful.

I was feeling my Xbox elite controller a little off so I took it to a geek squad member. Recommend me a new controller and now I’m back playing online. Stress free, no going back or forth. THANK YOU

I always recommend an backup then none! With protection or whatever u want to call it it better and indeed to have

Best service you could ask for. The employee that helped me, went above and beyond. Definitely worth the service!!!

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

Came here for my phone to get fixed geek squad was amazing. Only took about a day to fix and the devices back in my hands.

This is a nice feature for the PlayStation controller. But unfortunately, Sony does not provide a fluid amount of this product. It’s very hard to get I’m glad Best Buy has it more often than others.

Purchased for my grandson’s Xbox controller Worth the money especially since it’s going to get a lot of use

5 out of 5 and i haven't even used all the features

Often a warranty is not worth it. Like if you buy a car it won't break in the first 1 or 2 years. And if it does break, the warranty probably won't cover the most expensive defects. On the other hand a warranty for something you carry like a cell phone, tablet, or game controller makes sense if it can be dropped. For that Geek Squad is the best. Fix/replacement or your money back.

It is always better to be safe than sorry. Peace of mind is a goodnthing.

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! They will absolutely replace the item if it cannot be fixed or if it has needed to be repaired a certain amount of times.

The Geek Squad member was very helpful. Great services. Help me with my purchased history and was very professional and quick.