Customer Ratings & Reviews

Often a warranty is not worth it. Like if you buy a car it won't break in the first 1 or 2 years. And if it does break, the warranty probably won't cover the most expensive defects. On the other hand a warranty for something you carry like a cell phone, tablet, or game controller makes sense if it can be dropped. For that Geek Squad is the best. Fix/replacement or your money back.

We've had the misfortune/good fortune of having to use our Geek Squad replacement policy for a refrigerator and coffee maker. In both cases, we had to get the full purchase price of our original appliance applied toward a replacement. Ther replacement process was completely pain-free, and I now buy this policy with any kind of major purchase for the peace of mind.

Excellent purchase because in two years I can bring it in and get a brand new one.

Amazing Customer Service. They helped me return my broken Xbox controller and get new one since I purchased a two year accidental warranty.

I like this I give to my friends she so happy she nice

Best Buy stands behind their product replacement program. I've used it before with mostly no hassle or issues. Highly recommend this option especially with products that have mechanical moving parts or products you travel with or carry with you. Also a must for high-tech non-basic appliance models and laptops that are going off to college. Consider purchasing Total Tech Support and save an additional percentage off.

Its good to know that Geek Squad has your back when the unexpected accidents happen! The process is easy and you'll have your replacement in no time!

I love it don’t regret purchasing this item from you guys

Works every time without fail. Ive never had it not work

The employee was super quick and helpful with getting my PS5 controller and in the color I wanted!! They also made the transaction quick and easy so that I can get in and out quickly so that I could go home and try out my new controller!

the controller i returned was not very good. but Geek Squad came through with the hook up. well worth the price

Best buy's customer service has always been very helpful and are a great company

I love the customer service at the Brandon location.

Always is it and came in handy!!! Would be the best items I’ve order!!

I always like to make my technological purchases at Best Buy, as I always find excellent products, without the fear of having something not original in my purchase, thanks BB

I can hit it with a brick and they would replace it

Overall great service very kind to me and they also know how to handle their clients very well.

good costumer’s service and very nice and they all are nice

Ive warrinteed my remote becayse the dog ate it. I brouggt it in in a ziploc baggie. The remote died a seriouse death. No problem the warranty covered it no questions asked. But my name, phone number, and address

I really love having this protection. It only took one damaged computer with no policy to convince me of the value. When I have needed help from Geek Squad, they have done a great job. Fast, professional, efficient.