Customer Ratings & Reviews

The employee was super quick and helpful with getting my PS5 controller and in the color I wanted!! They also made the transaction quick and easy so that I can get in and out quickly so that I could go home and try out my new controller!

Had a problem with my Xbox controller they replaced it no issues with the protection plan

This really helped me out when my controller broke down thank you guys

Geek Squad personnel were wonderful help with my item to find out what was the problem and helped me fix the problem

Necessary product does not hold up under heavy use for more then 6 months.

Great service broke my controller and they replaced it no questions asked.

For as long as I’ve been a Best Buy customer, Geek Squad has never failed me once. I believe Geeks Squad has the best protection plans and services out there in the market.

Great price for a warranty protection. Putchased at Best buy.

Purchased the protection for all of my video game controllers. it is definitely worth it as the controllers always break down within 2 years. Do it, no-brainer.

Purchased, a two-year protection plan on a PlayStation five remote, went to replace it, and the replacement process was very easy and quick.

Our tv’s picture went out and luckily we still had warranty. Setting up the appointment was quick and easy. The service technicians were friendly and arrived on time. Unfortunately, they weren’t able to fix our tv but offered a replacement for the same value. We were able to buy a new tv and just had to pay the difference on the upgrade. It was perfect!

Good service overall there isn't much to say i had a great experience

First time using this service for an xbox controller since they dont last long the wear and tear it's pretty good idea to use this if you want to make sure you get the full use out of it weather it expires sooner later or if the controller last that long never know

8yo's always breaking them or spilling something on them. This is one warranty that's worth it!

I buy a lot of electronics and always get protection.

Geek Squad is always available for me to contact whenever there is something wrong with my device! Very consistent!

I haven’t had to used it yet but according to what they

Very polite and respectful people love the item, any further tech related shopping will be done here love it

Super good headset really recommend by far better than the Astros the Astros always have problems

I love Best Buy warranty protection! This is one company that I can honestly say stands behind their warranty protections without any run arounds, headaches, or hoops to jump through. I have had to unfortunately return a couple things throughout the past 10 years or so under the product protection plans, but thankfully Best Buy has always made this as easy and pain-free as possible.