Customer Ratings & Reviews

The agents helped me out quickly and were very kind as well.

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

I read reviews of this specific controller having issues breaking down so have the protection makes me feel safe if it ever does

Not too expensive for being able to replace something that may last iust over a year.

Pretty good service as well as fast and answered any questions i had

This headset is amazing only wish it had a aux port other than that it’s awesome

This is the best thing ever hands down. I just love the fact that all my items are protected and will be replaced for a little fee. Xbox controllers mess up a lot, with this I get a next controller every time they break for $50. Gamers don’t miss the opportunity……

I think I likes this I am an 56 yr man and my kids love this it was very nice to have this my kids break things all the time and I don’t have money all the time lol anyways this is very cool and I hope more people get this geek squad

Who knows thunder struck or electricity circuit malfunction causes ps5 to sleep forever?

I haven't had to use the replacement plan, but always get them because the price is great!

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.

Play protection for the device I purchase, not only does it give me a comfort at home to know that if they were to find break, it also gives me the comfort to know that if amount functioning was to happen, I can easily go to each one and it will be taken care of

The process was fast and very helpful with the exchanges!!

Get this on your video game controllers. They break, they get gross, they get stuck drift. Best life hack I’ve done for the last 5 years is have a controller with this plan. Stick drift affects my game? Boom, new controller for the price of a new plan.

Great Christmas gift for my gamer kid! Absolutely loved it and is now a PlayStation kid instead of Xbox lol

All buyers should seriously consider acquiring the extra insurance.

I got this is a present for my family works great with recommended Great deal on sale

Great warranty they are always helpful with you election with fixing solutions and replacing!

They replaced item no questions ask and it did not cost me anything there waranty program is the. Best

Seems to be a great way to cover Xbox controllers nowadays as they are rampant with stick drift. best buy never fails me.