Customer Ratings & Reviews

I always buy extra warranty on high ticket prices. You never know when you might need it. Some quality for items don't always hold up. Best Buy is great at making sure you get your replacement for your item or make sure they come out and fix it fast.

I purchase the accidental replacement every time I purchase something from Best Buy. Sometimes I never have to use the protection plan, but there are times when I needed to use it. I feel good knowing my product is covered for 2 years with a free replacememt.

Listen I buy all my electronics from Best Buy even my cell phone and I always get the protection plan Best Buy offers one of the best protection plans out there point-blank hassle-free no problems at all when it comes time to warranty something that's broken

Love this feature can easily replace my controller with no issues and pay $50 to get the new warranty

Some may question purchasing a warranty but to me when you make an investment in an item that is going to get plenty of use, an extended warranty is a small price to pay for peace of mind.

Kept me feeling secured about any possible damages to my property

The Geek squad customer service was great. They helped me with my issue and also scheduled an appointment that fit my availability.

well hopefully geek squad can fix my controller but from what i’ve heard from my family it’s a trustworthy insurance!!

I’m glad I bought the warranty because it did come in handy when I dropped it a few times. It’s worth getting it incase it breaks or stops working.

Bought all my stuff online picked up at store easy in and out

the squad repaired my laptop with no problem didn't have to buy a new one and didn't lose any of my data.

Great deal for a replacement. Controllers are very expensive and would highly recommend this offer.

Everytime I had a question or concern it was answered. It's nice to be able to just go into the store and get my items exchanged or repaired.

Like it very nice and easy to use love all and every bit of it

Great help highly recommend. Very professional and helpful

Great for protecting my products when anything happens to them.

Great for protecting my products when anything happens to them.

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing great buy is backing my purchase.

The controllers are still better than any third-party options I’ve purchased over the last several years. Best Buy making things easier on exchanges and the like just make them a prime consideration for all future endeavors, especially the protection plan when wear and tear sets in.

Decent and smart to get because PS4 controllers break to often