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Customer reviews

Rating 4.8 out of 5 stars with 2127 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.9 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,127 reviews
  • Rated 5 out of 5 stars

    2 year warranty on Xbox series X console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth every penny for this warranty because any little reason I will get it fixed or get a new replacement for my Xbox I highly recommend it to anyone who is looking for some type of insurance that you won’t regret buying at all thank you Geek squad for giving me some type of relief that if anything happens to my Xbox I will be getting the help to make sure that I can still be able to enjoy my Xbox console thanks and much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean it’s a protection plan so hopefully it’ll do well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes through again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job helping me get exactly what I needed. Quick and enjoyable experience I got in and out in about 15 minutes and was home in about 20 and hooking up my Xbox. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It puts me at peace of mind to know that if my devices are damaged I can have them replaced or repaired

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X 2TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Set Up & looks very nice, best Christmas Gift ever! Can’t wait to play GTA 6 on it, I’m ready for it. P.S: I’m glad that I got the 2 Year Geek Squad Coverage as well, now I feel comfortable knowing that my Xbox will be protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the value. Haven't needed to use it yet and hopefully won't. Feel confident everything will be fine if i did need to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice system to play, runs quietly and does not take up much room. I do wish it had a disc tray, but all of the games are on the online store, so play is not hindered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad gives me peace!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a relief to know this magnificent piece of technology is protected from basically anything and everything and that alone eases much of the anxiety that comes along with playing such a beauty of a system and expensive object.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worry free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm hoping I never have any problems but if I do I know I'm covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox Series X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased Geek Quad Warranty from Bestbuy. They guarantee their service and stand by their words. That’s the kind of service, I love to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get a protection plan because you never know what could happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance 21#2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought and i never used directly with the xbox .the unit is working properly and hope to have the chance to renew the insurance that is excellent option for this kind of equipment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Do I give up on my PS3 for X-Rocks?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look, so quiet, what an upgrade to game consoles. I rarely hear the fan come on. Long time PS fan and this is my 2nd Xbox console. Not a fam if PS’ new OS, but don’t like X’s either. It is intuitive though, just ugly. I go back to my PS due to the better prices/sales of online services. Still, the switch is slowly happening.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft for life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp graphics , amazing gameplay. Im a fan for life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect The Investment....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap insurance when you consider how much we parents invest in these gaming consoles for our kids. I spent well over $700 for this years big hit for my boys. And it’s good to know their system will be either fixed, or replaced with a brand new unit. If Geek Squad can’t fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole reason I went to best buy over elsewhere was the protection plan option, good for electronic items you want to make sure continue to work correctly

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Misleading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a Best Buy customer for 30 years and typically bad protection plans for large items. Recently bought a Xbox one X for my son in September. I think he bent one of the pins in the HDMI port when plugging it in.  I paid $80 for a two year protection plan and when I took it up there, he said I may have to pay a deductible still, which seemed weird because the plan said it covered parts and labor for any accidental damage. I also got an email today from Best Buy saying that my contract has been fulfilled since they did one repair and now my two year protection plan is expired because I actually used it once.  service and warranties are not what they used to be.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    best 2 year plan must buy if anything happens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best 2 year plan must buy if anything happens geek squad is there for you for any problems of electronics

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly Recommend getting this GSP Plan for your Xbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and simple in and out, very efficient service and overall great

    I would recommend this to a friend
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