Customer Ratings & Reviews

I had got the protection plan? Just in case something went wrong with the earbuds I bought and I am so glad I did. Because it saved me two weeks of time. Sending my earbuds to the manufacturer because I just swapped him out at the store

Boss simply wonderfull headphones. I purchased it for my wife. She say its so nice when she listens on these it seems to her cutoff from the world. I myself heard on this headphone quitecomfort 45. Its simply out of this world. The sound and music its so so nice it does not heart your ears. Simply the beat. May be the newer models are are also same. Guys simply buy this if you want to have peace of mind.

I love how the earbuds fit into my ears. The sound is superb. I appreciate the ability to turn the noise cancellation on and off. Overall, it's a great buy.

My pair before these were a pair from Amazon that included a spiral cord and stereo attachment. I bought these before I went to college as an upgrade and I can say that these exceeded my expectations. The sound quality was rich and felt concise, a better way to say it is that, as someone who enjoys listening to music and media in all regions of the day (Bed, desk, making lunch/dinner), the headphones felt snug to the shape of my head and thus provided a better experience than headphones that a left little room, whatever there was, for the ear muffs to not fully snuff whatever music you were listening to from getting out. I also like how they fold, it's not that they folded in a way that folded space-time as well, no headphones can (that I have yet seen), but these did as well as Bluetooth headphones can be on the market. All together, I feel these are a welcome pair of headphones in the listening experience. I hope to continue using these for as long as I can, even as the world of audio technology develops, I will always keep to my current items in times of need until otherwise, if it ain't broke, why replace it.

got these for free with my Galaxy S20+, but MAN did these change my everyday life. These things are always in my pocket and make it stupid easy to keep one in during the day to listen to music, YT videos, or whatever you listen to. The ambient noise feature is also worlds better than any other pair I've tried, including over-ear headphones. My first pair had a static issue in one of the earbuds but I got them replaced for free by Samsung (go register them for the warranty IMMEDIATELY before you forget). Sound quality is fantasticly balanced too. Can't recommend these enough!

Sony WF-1000XM5: A Symphony of Sound and Silence **Design and Comfort:** The Sony WF-1000XM5 earbuds are a testament to the evolution of design in the realm of personal audio. With a **smaller and lighter build** compared to their predecessors, these earbuds offer a snug, almost imperceptible fit, making them perfect for long listening sessions. The inclusion of **XS-L memory foam ear tips** ensures that users with various ear sizes can find the perfect seal, which is crucial for both comfort and sound quality. **Active Noise Cancellation (ANC):** Sony's prowess in ANC technology shines through with the WF-1000XM5. The earbuds feature **advanced noise-canceling capabilities**, allowing you to immerse yourself in your music without the distractions of the outside world. Whether you're in a busy office or on a noisy street, the WF-1000XM5 creates a sanctuary of sound. **Sound Quality:** The audio performance of the WF-1000XM5 is nothing short of stellar. With **LDAC support**, listeners can enjoy high-resolution audio that captures the nuances and details of each track. The sound signature is quintessentially Sony—**balanced, with a slight emphasis on the bass**, ensuring that every genre from classical to pop is delivered with clarity and depth. **Battery Life and Connectivity:** Longevity is a key feature of the WF-1000XM5, with the earbuds boasting an impressive **eight hours of playtime** on a single charge, and an additional 24 hours with the charging case. Quick charging capabilities mean you're never far from your music. Connectivity is seamless, thanks to **Bluetooth 5.3**, ensuring stable connections and quick pairing. **Smart Features:** Sony doesn't skimp on features, packing the WF-1000XM5 with all the smart functionalities you could ask for. **Multipoint connectivity** allows you to connect to multiple devices simultaneously, while **spatial audio with head tracking** offers an immersive listening experience that adapts to your movements. **Final Thoughts:** The Sony WF-1000XM5 earbuds are a premium audio product that delivers on all fronts. From their **excellent ANC and sound quality** to their **comfortable fit and robust battery life**, they stand out as a top contender in the market. While the price point is on the higher side, the quality and features you get in return make them a worthwhile investment for any audiophile or casual listener looking for the best in portable sound..

The best warranty on the market hands down. Customer service is excellent. When dealing with geek squad warranties.

Always get this. If you are someone who is tough in material items it is the best. I broke my favorite pair of headphones on a road trip and was able to get a new pair.

Service is always great. The appointment requirement is a bit annoying, but I understand why it's set up.

I recently picked up the JBL Tune 235NC from Best Buy, and the process was seamless. Ordering online was easy, and I received a prompt notification when my order was ready. When I arrived at the store, the staff was helpful, and the pickup was quick—no long waits or hassle. As for the JBL Tune 235NC, they are fantastic! The sound quality is well-balanced, with strong bass and clear mids and highs. The active noise cancellation works great, especially for blocking out background noise while commuting or working. They’re lightweight, comfortable, and have solid battery life, making them a great value for the price. Overall, a great product and a smooth store pickup experience at Best Buy. Highly recommend both!

Worth every penny! Just purchased and I am super happy with them. I love sound core products. The portable case is small and compact to squeeze into smallest bags and purses. The buds fit perfectly in both ears and extremely comfortable. They don’t fall out the ear with movement and fit snug with multiple size options for ear tips. The sound is great as well!! Would definitely recommend!!!

Alaways worth the piece of mind. Buy the open box save several hundreds and then get the geek squad..

Worth the money . My earsets keep on breaking down on me . The ease of an exchange is so worth it

Love these headphones the bass is on another level. Best Buy had him them right away and got them with no problems. Highly recommend

Does exactly what it says! I’ve never had a bad experience over 15 years of using this service.

I’ve had these since April 2024 and they still work just fine. Still charge with no issues and still getting 6 to 7 hours of playback with decent sound would definitely buy again.

I always get this, it is always useful. I move a lot for work and it doesn't matter what store you buy it at vs. where you use it.

Love the 2 year warranty! Was able to return some headphones that were hurting my ears and got my money back with no issues

Fast and great atención respect the costumer time with fully info about the product

So far I haven’t had to use the protection but my friend has and he said the process was easy and simple. He had to exchange headphones as the left side gave out, the experience he had with Best Buy taking care of him made me want to purchase this protection for my headphones as well, couldn’t be happier