Customer Ratings & Reviews

Can't complain, service is always great. I'm glad Geek Squad is there for the just in case.

I've only used Geek Squad Protection Plans 1 time, and it was a flawless, hassle free interaction. Asked me my problem with the device, keyed a few things in and told me my replacement options. I decided to upgrade to the newer device and pay the difference (new product cost - original purchase price). Super easy.

I never had to use but the loved all it offered and how easy it was to use

I always get extra protection to anything I buy, it is worth paying a little extra and if you have the Total Tech they give you a 20% discount. Best Buy always has great deals and protection plans, my husband and I always renew the Total Tech yearly we've had it for 3 years now, and will keep on getting it.

I feel protected. I have never had to use them but I feel safe that if I have to use them I can count on them.

I bought this for my $400 smart watch. Let's face it - wearing something that expensive on your wrist is a little unnerving. It is great knowing that any accidental damage will be covered, as well as any other issues I might have during the coverage period. I hope I never need it, but I am glad I have it!

This watch is far more than I expected. Easy to figure out and great for everyday wear

My wife live it. Great watch and a lot of new features.

I usually never buy warranties; however I felt compelled to buy it on my MS Band based on researching & reviews. Boy am I glad I did! And let me tell you, best experience I've every had with warranty service. (I've purchased years ago and swore I'd never purchase warranties ever again) Best Buyvwas wonderful on the exchange, rowed with brand new device... Awesome customer experience!

Hard to review, I haven't had to use the service and hope I never will. Previous experience with Geek Squad has been good and poor

I purchased the 2-year accidental protection package from Best Buy and I am so glad I did. After almost 2 years of owning and using a Fitbit Blaze, the tracker got extremely hot, melted, and would not come back on. BestBuy replaced the watch without a problem and honored the protection package without question. I would highly recommend Best Buy's protection package.

I have used this service when my first watch stopped working while I was on vacation. Having the 2 year protection prevented me from having to buy a new watch.

I had this protection plan on my Galaxy active watch and boy was it a life saver. For some reason the watch started acting up and not wanting to turn on like 2 months before the protecting expired. I walked in had them inspect it and boom i got my money back to buy another watch.

Excelent Services , the one who help in my shopping day explain me the new features , the guarantee , the protetec plan.

I have not had to use Geek Squad for this product but I like having the piece of mind that I have it if I do need it.

Cheap for the length of protection offered. Nice to have for piece of mind. Haven't had to use it

I can read text and email and respond with the keyboard on it. This thing has the most accurate GPS. Better than my Garmin forerunner. The Garmin takes 5 minutes to gat an accurate GPS reading the band takes a couple of seconds. The health program is more than expected. The sleep tracking has me at the doctors and has had my doctor refer me to a sleep specialist. I am really pleased with the Microsoft Band.

I recommend buy this warranty for the watch because this works perfect, when my watch have a year the battery began to discharge faster and just returned and got a new watch.

Geek squad is a must and I always give it as part of the gift when I buy something like this. It's peace of mind and has paid off multiple times!

I really like this service and feel that it is worthy of the amount for an assurance of maintaining my items in top working condition and that I can come into best buy or use chat for feedback on an item if I have an issue