Customer Ratings & Reviews

It looks nice, it is surprisingly light weight, and it tracks the things I need it to track: steps, workouts, heart rate, sleep, etc. Its screen is nice, clear, and legible.

Love the extender watch he never had issues With it

It's an ok watch feels great on your wrist and its easy to clean

Fortunately, I have not had to resut to the Geek Squad, but just the thought of having them on hand is a comfort. I shop a lot with Best Buy and I trust their merchandise but If I need them, They only a call away. Thanks Geek Squad.

I haven’t had to use it yet but it’s great comfort knowing that my watch is completely covered even for accidental damage. LOVE IT !

Love it. I put my own black titanium band on it. Looks great

This is decent. Not sure of the cost is worth the value received from the device. Don't waste money on the warranty.

I purchased a Samsung Active Watch 2 in October 2020 and added this protection plan to the order. The base of the watch, what the watch sits in while magnetically charging, shorted out last week. I called to get the base replaced and was told that I had to purchase the base myself, because "It is not covered under this warranty!" Seriously? The "Accidental Geek Squad Protection" plan does not cover a base that is included in the box upon purchase?

BUT NOT IF THE TRACKER FALLS OUT OF THE BAND AND IS LOST!!! I was told that the Geek Squad 2 year warranty covered any loss or damage!!! I'm not happy!

I like the display. It’s energy efficient and one of the reasons battery last so long. It looks minimalist but has a ton of features. The insight 2x fits real nice on my wrist and feels great. I needed something durable, non conductive (work), great battery life and notifications. All the health features are new to me and still learning about them. I love seeing sleep score. I can see a relationship with lack of sleep to body battery. Find my phone feature is nice, used it twice. Highly recommend if you are not in need of color high resolution display and looking to improve your health.

I had the active watch before this and its a big change and i love it...ive had no issues with it so far(onlybhad it for a week) charge is good i wear the warch from 9am to about 8pm and still has a lot of batter left by then. Looks great and sleek, i loove how u can customize every inch of this watch.

Geek Squad is awesome for tech help, right? Their agents really know their stuff and fix problems fast. They do everything from fixing computers to setting up your home network, which is super convenient. You can even schedule appointments and get help remotely, making things even easier. So, if you're having a tech issue, big or small, their team is friendly and ready to help, making everything way less stressful.

For my device, it was worth it. I have gone without this coverage in past and after the second time wishing I had, I finally purchased the coverage. I used it on a watch that was outdated by the time the watch went dead. Best Buy simply refunded 100% of the puchase and I applied that toward a newer version of a watch. I have this coverage on the new watch, fingers crossed I don't have to use it on the newest watch, but it's there if I do.

The geek squad is always polite and very helpful. I've never been made to feel stupid or inferior because I had a question or a problem with a device or something else I bought from the Best Buy.

The 2-Year Geek Squad Protection Plan offers valuable peace of mind for Fitbit Charge 6 users. It covers issues such as accidental damage, battery failure, and mechanical defects beyond the manufacturer’s warranty. While the Fitbit Charge 6 is well-built, wearable tech is exposed to daily wear and tear, making extended protection a smart investment. The support process through Geek Squad is generally smooth, with quick turnaround times and knowledgeable staff. For those looking to protect their fitness tracker over the long term, this plan adds a layer of security that justifies the additional cost.

I was told by the young skinny kid who finally stuck his head out from the back that they were WAY TOO BUSY to assist me with my fitbit but immediately looked to a young woman & totally ignored me afterwards.

Amazing support and excellent customer service! The Geek Squad team was very professional, quick, and helpful throughout the entire process. Everything was handled smoothly, and I really appreciate their efficiency and friendly attitude.

I get this on all my projects from best buy.But especially my watches, no issues.I file claims before it's a simple process and well worth the money

No problems. Everything's just lovely. I would recommend this device to anyone.

Great experience with the protection plan! My phone and TV broke within the 5 year plan and they fixed / replaced no questions asked. I always get the protection plan at best buy with every purchase due to the positive experience.